Software Alternatives, Accelerators & Startups

Intercom VS 8x8

Compare Intercom VS 8x8 and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

8x8 logo 8x8

8x8's VoIP business phone systems deliver affordable, cloud-based voice, video, messaging, and call center solutions, helping you serve customers anytime, anywhere.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • 8x8 Landing page
    Landing page //
    2023-09-26

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

8x8 videos

8x8 8x8.com VOIP PHONE SERVICE. STAY AWAY FROM THIS COMPANY

More videos:

  • Review - Provider Spotlight: 8x8, Inc. Cloud Communications Provider
  • Review - YuXin STICKERLESS 8x8 Review | thecubicle.us

Category Popularity

0-100% (relative to Intercom and 8x8)
Customer Support
100 100%
0% 0
Communication
0 0%
100% 100
CRM
100 100%
0% 0
VoIP
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and 8x8

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

8x8 Reviews

Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
8X8 is a complete suite of cloud communications solutions that has over 1 million business users across the globe. Their software includes include hosted VOIP for business telephony, video conferencing systems, call centre operations and team collaboration tools – all with business intelligence built in.
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
8x8 is a unified communications platform that’s been around since the PBX telephony days. It did make an attempt to build its own contact center product with features like IVR and CRM integrations at one point, but has since given up and is now reselling Genesys' product.6
Source: www.dialpad.com

Social recommendations and mentions

Based on our record, Intercom should be more popular than 8x8. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

8x8 mentions (3)

  • Sonicwall is blocking traffic, where/how can I see WHY?
    I'm trying to get to login.8x8.com. I can get to 8x8.com, but not the login page. I can get there on my guest wifi. So it's something in my SW blocking it, I just can't figure out what. Source: about 1 year ago
  • Spare phone number. How can I make use of it so it can take professional voicemail and so on?
    You could port it into something like Voip.ms, sipharmony.com, or even 8x8.com. Source: almost 2 years ago
  • Small Business help
    Systems like 8x8/RingCentral/Vonage or even Voip.ms might be ideal for you. Source: over 2 years ago

What are some alternatives?

When comparing Intercom and 8x8, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

Drift - A messaging app that helps you grow your business.

Dialpad - Switch is a cloud-based phone system built for Google Apps users.