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Inline Help VS Delighted

Compare Inline Help VS Delighted and see what are their differences

Inline Help

Answer customer questions before they ask

Rating
0 reviews
Pricing
Paid Free trial $97 / Monthly ($97 / site / month)
Alternatives Is it good?
Delighted

The fastest and easiest way to gather actionable feedback from your customers

Rating
0 reviews
Pricing
Freemium Free trial $224 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Alternatives Is it good?
EcomIQX
EcomIQX scores every product in your catalog on content health, keyword coverage and AI search visibility, then rewrites the weak ones in your brand voice. sponsored

Which is more popular?

Based on our record, Delighted seems to be more popular. It has been mentioned 2 times since March 2021.

social mentions
0 vs 2
Customer Support popularity
100% vs 0%
alternatives listed
80 vs 240+

Base details

Website, pricing, platforms and company facts side by side.

Inline Help
Delighted
Website inlinehelp.com delighted.com
Pricing
Paid Free trial $97 / Monthly ($97 / site / month) Official pricing
Freemium Free trial $224 / Monthly (10,000 send limit, 5 projects, 10 users, 35+) Official pricing
Platforms
Web
—
Company 2014 2013
Listed in
Customer Support Customer Success Knowledge Base Chatbots AI +2
Customer Feedback Surveys User Feedback Customer Experience Management Customer Experience Employee Feedback Net Promoter Product Market Fit Customer Support +6

About Inline Help and Delighted

In their own words, as submitted to SaaSHub.

Inline Help
Delighted

Elevate your customer support to new heights with Inline Help – the ultimate solution for proactive support that anticipates and addresses customer questions before they even ask. Seamlessly integrating your knowledge base with Inline Help, you unlock the power of an in-app AI assistant that...

Read more about Inline Help

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle. No code required.

Read more about Delighted

Features and specs

What each product offers, as listed by its team.

Inline Help 5 features
Delighted 11 features
  • AI Insights
  • Chatbot
  • Widget
  • Knowledge Base
  • Ticket Form
  • Survey Distribution via Email, Web, Link, SDK and Kiosk
  • Prebuilt Reports and Trend Reports
    Yes
  • AI Suggested Filters
    Yes
  • Customize Branding
    Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF
  • Send Survey from Your Domain
    Yes
  • 30+ Languages
  • Autopilot to Schedule Delivery
    Yes
  • Survey Templates
    Yes
  • Additional Questions
    Yes
  • Testimonials

Analysis

An editorial look at what each product does well and who it suits.

Inline Help
Delighted

Overall verdict

  • Inline Help is a solid AI-powered customer support tool that helps businesses deliver contextual, in-app guidance and reduce support ticket volume by surfacing relevant help content exactly when and where users need it.

Why this product is good

  • Provides contextual, in-app help that appears at the moment of need, improving user experience
  • Leverages AI to answer customer questions automatically and reduce repetitive support tickets
  • Helps reduce the workload on support teams by deflecting common inquiries
  • Integrates with existing knowledge bases and documentation to keep help content consistent
  • Can improve product adoption and onboarding by guiding users through features in real time

Recommended for

  • SaaS companies looking to reduce support ticket volume
  • Product and customer success teams focused on user onboarding and adoption
  • Businesses with complex applications that require contextual, in-app guidance
  • Startups and scale-ups wanting to scale support without expanding headcount
  • Companies with existing knowledge bases seeking to make documentation more actionable

Overall verdict

  • Yes, Delighted is generally considered a good tool for collecting customer feedback and measuring customer satisfaction.

Why this product is good

  • Delighted is known for its simplicity and effectiveness in gathering Net Promoter Score (NPS) data. It offers a user-friendly interface, easy integration with various platforms, and real-time feedback collection. Delighted helps businesses understand customer sentiment and improve their products or services based on the feedback received.

Recommended for

  • Businesses looking to implement NPS surveys quickly and efficiently
  • Companies seeking real-time feedback from customers
  • Organizations that want to integrate feedback tools with existing platforms like Slack, Salesforce, and Shopify
  • Small to medium-sized businesses aiming for a cost-effective customer feedback solution

Videos

Walkthroughs and reviews on video.

Inline Help 2 videos + Add
Delighted 2 videos + Add

Inline Help Demo

More videos

  • - Kristina Vandergulik - Inline Help

Delighted used by Bonobos

More videos

  • - NPS Setup in 15 Seconds

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Inline Help
Delighted
100% 100%
Customer Support
0% 0%
0% 0%
Customer Feedback
100% 100%
100% 100%
AI
0% 0%
0% 0%
Surveys
100% 100%

Questions & Answers

As answered by people managing Inline Help and Delighted.

How would you describe the primary audience of your product?

Inline Help's answer

Product managers, Product owners, Customer Support managers, Customer Success managers, Growth managers, UX Designers, Technical writers

What's the story behind your product?

Inline Help's answer

Marek Sotak, CEO of Inline Manual, spearheads a dynamic team dedicated to revolutionizing user experiences with products like Inline Help. Guided by Marek's leadership, Inline Manual operates as a self-funded and independent entity, prioritizing agility and customer-centricity. The team's collaborative spirit and diverse expertise in software development, UX/UI design, and customer success drive the creation of innovative solutions tailored to meet the evolving needs of various industries. Inline Manual's global impact is a testament to Marek's strategic vision and the team's collective commitment to delivering exceptional user experiences. Trusted by Fortune 500 companies and startups worldwide, Inline Manual continues to be a pioneering force in enhancing digital interactions and driving sustainable growth.

What makes your product unique?

Inline Help's answer

Harness the power of AI to transform your knowledge base into an intelligent self-service tool.

User comments

Share your experience with using Inline Help and Delighted. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Inline Help no reviews yet
Delighted no reviews yet

We have no reviews of Inline Help yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Inline Help 0 mentions
Delighted 2 mentions

Tracking Inline Help since Feb 2024.

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve... Source: almost 5 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting... Source: about 5 years ago

Alternatives to Inline Help and Delighted

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