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IDA VS Freshdesk

Compare IDA VS Freshdesk and see what are their differences

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Industry's first context-aware Helpdesk Software featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

IDA logo IDA

The best-of-breed binary code analysis tool, an indispensable item in the toolbox of world-class software analysts, reverse engineers, malware analyst and cybersecurity professionals.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • IDA Landing page
    Landing page //
    2018-11-11

A powerful disassembler and a versatile debugger IDA Pro as a disassembler is capable of creating maps of their execution to show the binary instructions that are actually executed by the processor in a symbolic representation (assembly language). Advanced techniques have been implemented into IDA Pro so that it can generate assembly language source code from machine-executable code and make this complex code more human-readable.

The debugging feature augmented IDA with the dynamic analysis. It supports multiple debugging targets and can handle remote applications. Its cross-platform debugging capability enables instant debugging, easy connection to both local and remote processes and support for 64-bit systems and new connection possibilities.

  • Freshdesk Landing page
    Landing page //
    2022-01-28

IDA videos

+ Add

Mark Kermode reviews Ida

More videos:

  • Review - My Review for IDA (non-spoiler)
  • Review - The New Canon: 'Ida'

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to IDA and Freshdesk)

IDA

Freshdesk

IDE
100 100%
IDE
0% 0
Customer Support
0 0%
Customer Support
100% 100
Software Development
100 100%
Software Development
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare IDA and Freshdesk

IDA Reviews

Reverse engineering tools review
IDA that is Interactive DisAssembler in an undpisupted king among tools used in reverse engineering. IDA is a disassembler and debugger with built-in code analysis for over 60 types of processors. It has its own script language, large base of signatures of the most popular programming libraries as well as support for plug-ins that additionally enhance functionality e.g. by...
Source: www.pelock.com
The 5 Best Reverse Engineering Software for 2022
The interactive nature of the IDA Pro disassembler means you can change elements of the displayed data in real-time, including functions, variables, names, and library functions. It's written in C++ and runs on Microsoft Windows, OS X, and Linux. The IDA Pro platform benefits from several plugins, the most notable of which is the Hex-Rays decompiler. With this tool, software...
Source: online.yu.edu

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Social recommendations and mentions

Freshdesk might be a bit more popular than IDA. We know about 12 links to it since March 2021 and only 11 links to IDA. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

IDA mentions (11)

View more

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing IDA and Freshdesk, you can also consider the following products

Ghidra - Software Reverse Engineering (SRE) Framework

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OllyDbg - OllyDbg is a 32-bit assembler level analysing debugger.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

X64dbg - X64dbg is a debugging software that can debug x64 and x32 applications.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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