Software Alternatives, Accelerators & Startups

Hubstaff VS Zendesk

Compare Hubstaff VS Zendesk and see what are their differences

Hubstaff logo Hubstaff

Simple yet powerful employee work tracker with screenshots, timesheets, billing, in-depth reports, and more. Understand productivity issues and act on them.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Hubstaff Landing page
    Landing page //
    2022-01-31

Smarter, streamlined time tracking for any type of business. Track work hours, set limits, and get detailed timesheets to review and approve with one simple tool.

Automate the management of your remote team with proof-of-work tools that boost efficiency and build trust. Read more about our commitment to transparency, control, and access.

Let Hubstaff handle tedious admin tasks, like invoicing and payroll, so you can focus on growing your business.

Manage your crew anywhere and get razor-accurate timesheets with Hubstaff’s GPS-based features.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Hubstaff

$ Details
freemium
Platforms
Mac OSX Windows Google Chrome iOS Android
Release Date
2013 January

Hubstaff features and specs

  • Time Tracking: Yes
  • Activity Monitoring: Yes
  • Screenshots: Yes
  • Timesheet Approvals: Yes
  • Project Budgeting: Yes
  • Payments: Yes
  • Invoicing: Yes
  • Time Off Requests: Yes
  • Reporting: Yes
  • Expense Tracking: Yes
  • GPS Tracking: Yes
  • Geofencing: Yes
  • Integrations: Yes

Zendesk features and specs

No features have been listed yet.

Hubstaff videos

Hubstaff Review: Is This Time Tracking Tool Any Good?!

More videos:

  • Review - Hubstaff Review & Best Bonus
  • Demo - Hubstaff Time Tracking Software Quick Demo

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Hubstaff and Zendesk)
Time Tracking
100 100%
0% 0
Customer Support
0 0%
100% 100
Project Management
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Hubstaff and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hubstaff and Zendesk

Hubstaff Reviews

20 Employee Monitoring Software [2022 Updated List]
Hubstaff – This app monitors productivity while managing timesheets, billing, and payroll.
Source: traqq.com
Best Freelancer.com Alternatives For Hiring Developers
However, you conduct the vetting and hiring process outside the platform. After finding a suitable developer, you get in touch with them and discuss the necessary terms before working with them. However, Hubstaff has pre-vetted the freelancers on its platform. Thus, you can rest assured that they are of good quality.
Hubstaff vs Workstatus Vs Workpuls Vs Timedoctor- The Ultimate Faceoff
Hubstaff is a flexible employee time tracking app that can be used in many different industries, devices, and employee setup. You don’t need to worry about compatibility with your employees’ devices as Hubstaff supports Windows, macOS, Chrome, Android. It also comes at no cost if you’re looking for a free trial or money-back guarantee – there’s something perfect for everyone...
18 Valuable Wrike Alternatives To Crush Project Management In 2022
Hubstaff is consistently ranked higher than Wrike by leading tech review sites like G2, Capterra, and The App Store. One of the biggest reasons? Hubstaff offers proof of work features like optional screenshotting, keyboard and mouse activity tracking, and app and URL usage. Apps like Wrike fall short here.
Source: snacknation.com
10 Best Free Employee Timesheet Apps in 2020
Hubstaff is a time tracking software which provides online timesheets. This employee timesheet software will help you with the administrative work using time tracking, billing, and payroll functionalities. It follows manual as well as the automatic type of tracking.

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Zendesk might be a bit more popular than Hubstaff. We know about 7 links to it since March 2021 and only 6 links to Hubstaff. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hubstaff mentions (6)

  • How do I keep good records of the work performed by me when working for my own business as either the business owner or an employee of the business? And some other related questions
    3.The only way I've come across to document the amount of time spent is to use timesheets or time tracking softwares. Some examples of time tracking softwares are Toggl, Hubstaff, and Time Doctor. Would time tracking softwares be more believable given that some independent tool is being used to track my tasks? Source: 11 months ago
  • Dear Project Managers, Stop Micromanagement Now!
    I remember one particular instance where I was working on a project, and my project manager started to take screenshots of my laptop's screen to check on my progress, using apps like Hubstaff. Every few minutes, like 10 minutes or so, she took screenshots to monitor what I was doing and how I was doing it. - Source: dev.to / over 1 year ago
  • Top 10 productivity tools for freelancers
    Hubstaff Hubstaff is a valuable time tracking system and it's an especially useful tool for freelancers and remote employees. Hubstaff provides proof of work in the form of activity levels, app and URL tracking, and the option to take screenshots taken periodically. - Source: dev.to / about 2 years ago
  • 5 Best Recruitment Softwares for Small Businesses in 2022
    Staffing solutions that integrate with apps like Recruitzi, Hubstaff, or TimeDoctor allow you to seamlessly track employee performance so you can schedule them more effectively while keeping costs low by cutting down on mistakes. Source: about 2 years ago
  • how does your manager monitor your productivity remotely?
    For everyone else, this is hubstaff's website. https://hubstaff.com/ According to them, 40,000 companies use it. They list some of them, so if you want to know what companies to avoid, there you go. Source: over 2 years ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing Hubstaff and Zendesk, you can also consider the following products

Time Doctor - Time Tracking and Time Management Software that is accurate and helps you to get a lot more done each day.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Toggl - Toggl is an online time tracking tool. It features 1-click time tracking and helps you see where your time goes. Free and paid versions are available.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Harvest - Simple time tracking, fast online invoicing, and powerful reporting software. Simplify employee timesheets and billing. Get started for free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!