Hiver VS Substack

Compare Hiver VS Substack and see what are their differences

Rating: 0 reviews
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Rating: 0 reviews
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Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Substack seems to be a lot more popular than Hiver. While we know about 113 links to Substack, we've tracked only 5 mentions of Hiver.

social mentions: 5 vs 113
Email Management popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	Hiver	Substack
Website	hiverhq.com	substack.com
Pricing	Official pricing	—
Company	—	Startup from the United States
Listed in	Email Automation Customer Support Email Management Email Productivity Productivity Office & Productivity +3	Creators Blogging Paid Newsletters CMS +1

About Hiver and Substack

In their own words, as submitted to SaaSHub.

Hiver

Substack

Say hello to the customer service platform for the modern AI era. Make exceptional service feel effortless by letting AI agents handle the busywork.

Features and specs

What each product offers, as listed by its team.

Hiver 5 features

Substack 6 features

Shared Inboxes
Hiver allows teams to manage shared inboxes directly within Gmail, enabling collaborative email handling without the need for external software.
Email Delegation
The platform enables users to assign emails to specific team members, streamlining the process of task delegation and ensuring accountability.
Notes and Tags
It provides functionality for adding context to emails via notes and tags, facilitating better communication and organization within the team.
Email Templates
Hiver offers customizable email templates to improve response times and maintain consistency across team communications.
Reports and Analytics
The tool provides comprehensive reporting and analytics features, helping teams monitor performance and optimize their email operations.

Possible disadvantages

Cost
Hiver is a paid service, which might be a barrier for smaller teams or organizations with limited budgets.
Gmail Dependency
The tool is heavily integrated with Gmail, which may limit its utility for organizations that use other email services.
Learning Curve
New users might experience a learning curve as they become accustomed to Hiver's features and workflow.
Performance Issues
Some users have reported occasional performance issues, such as lag or slowing down of Gmail when using Hiver.
Limited Mobile Functionality
The mobile experience of Hiver is not as robust as its desktop counterpart, potentially affecting users who need to manage emails on the go.

Ease of Use
Substack offers a user-friendly interface that makes it easy for writers to publish and monetize their newsletters.
Built-in Monetization
Writers can easily charge readers for subscriptions, allowing for straightforward monetization.
Direct Audience Connection
Substack allows writers to build a direct relationship with their audience via email, which can lead to a more engaged readership.
Discovery and Community
Features like staff picks and recommendations help writers get discovered by new readers.
No Upfront Costs
Substack does not charge upfront fees; instead, it takes a percentage of subscription revenues, making it easier to start.
Content Ownership
Writers retain full ownership of their content, giving them more control over their work.

Possible disadvantages

Revenue Share
Substack takes a 10% cut of subscription revenues, which can add up for writers with a large subscriber base.
Limited Customization
The platform has limited customization options compared to building a custom website or using more flexible CMS options.
Dependency on Platform
Relying on Substack means depending on its policies and infrastructure, which could pose risks if the platform changes its terms or features.
Competition
As more writers join Substack, it can become challenging to stand out amidst the growing competition.
Email Deliverability
Writers may face issues with email deliverability, as some newsletters may end up in spam folders.
Payment Processing Fees
Besides Substack's fee, payment processors like Stripe also take a percentage, further reducing net earnings for writers.

Analysis

An editorial look at what each product does well and who it suits.

Hiver

Substack

Overall verdict

Hiver is considered a good option for teams looking to streamline their email management and enhance productivity without the hassle of switching between different platforms. Its direct integration with Gmail and robust set of features provide an efficient solution for teams that rely heavily on email communication.

Why this product is good

Hiver is a widely used tool that integrates directly with Gmail, helping teams manage shared inboxes, collaborate efficiently, and assign tasks seamlessly. It eliminates the need for external help desk software by providing features like email delegation, assignment, and tracking directly within Gmail. Additionally, its simple and intuitive interface requires minimal training, making it accessible for teams of all sizes.

Recommended for

Hiver is recommended for customer support teams, sales teams, and any organization that wants to manage shared email accounts with greater efficiency. It is particularly beneficial for small to midsize businesses that are already using Google Workspace and want a tool that can easily integrate into their existing workflows.

Overall verdict

Substack is a good choice for writers seeking autonomy and a straightforward way to monetize their content. However, it may not be the best fit for those who prefer working within the framework of a larger publication or those unfamiliar with the challenges of building and maintaining a subscriber base.

Why this product is good

Substack is a platform that allows writers, journalists, and content creators to publish and monetize their newsletters. It is praised for its ease of use, built-in subscription system, and direct-to-consumer model which enables writers to retain control over their audience and content. The platform has attracted both independent writers and established journalists seeking the freedom to monetize their work without traditional media constraints.

Recommended for

Independent writers and journalists
Content creators looking to monetize their work
Individuals seeking a direct relationship with their audience
Those who appreciate simplicity in publishing

Videos

Walkthroughs and reviews on video.

Hiver 6 videos + Add

Substack 5 videos + Add

Paysage d'Hiver - Im Wald ALBUM REVIEW

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Hiver

Substack

100% 100%

Email Management

0% 0%

Blogging

100% 100%

Email Automation

0% 0%

CMS

100% 100%

User comments

Share your experience with using Hiver and Substack. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Hiver no reviews yet

Substack no reviews yet

9 Best Tidio Alternatives Compared
www.tidio.com · Nov 2024

Hiver is a shared inbox solution designed for businesses using Gmail for customer communication. It integrates directly within Gmail and provides basic help desk features. This software also allows teams to manage...

25+ Medium Alternative Platforms for Publishing Articles
forgefusion.io · Dec 2023

Substack offers writers of all experience levels the ability to write an email newsletter that’s profitable through subscriptions. Substack provides purpose-built web and newsletter publishing tools to enable writers...
10 Best Medium Alternatives for Reading and Publishing
www.geeksforgeeks.org · Nov 2023

What sеts Substack apart is its sеamlеss intеgration of contеnt crеation and subscription-basеd monеtization. Substack’s usеr-friеndly intеrfacе, distribution tools, and support for various contеnt formats make it a...
9 Best Medium Alternatives for Making Money With Your Writing in 2023
www.authorityhacker.com · Sep 2023

Substack and Medium differ primarily in their monetization methods. Medium pays creators based on reader engagement, while Substack enables writers to monetize directly through paid subscriptions to their newsletters....

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Hiver 5 mentions

Substack 113 mentions

Is there a better way to have a customer-facing inbox?
Depending on the potential value of the workflow, https://gmelius.com/ and https://hiverhq.com/ are both pretty awesome. Source: over 3 years ago
Email for small business team
If you're u sing shared inboxes, you may want to consider https://hiverhq.com/ or https://www.dragapp.com/ for doing shared inbox functionality with workspace. Source: over 3 years ago
alternative ticketing systems?
You might want to check out Hiver. It's built on top of Gmail, it's really easy to set up and even easier to grasp. It has all the features that your team would need to run its support operations successfully. And its pretty... Source: over 3 years ago

How to Get Substack Newsletter Data: Posts, Comments and Subscriber Counts
a profile link: https://substack.com/@noahpinion. - Source: dev.to / about 24 hours ago
Ask HN: What are you working on? (November 2026)
A free comedy newsletter that has nothing to do with technology yet mentions it from time to time. https://substack.com/@yelluwcomedy. - Source: Hacker News / 4 days ago
UK Defence Startups Are Being Denied Banking Services Under ESG Rules
Books have already been written on this, some as early as 1945 (That Hideous Strength, C.S. Lewis). Otherwise I can recommend basically everything by Curtis Yarvin and Kevin Dolan (https://substack.com/@exitgroup,... - Source: Hacker News / 24 days ago

Alternatives to Hiver and Substack

When comparing Hiver and Substack, you can also consider the following products.

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Compare Freshdesk to Hiver or Substack:

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Ghost
Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.

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MailClark
The Slack bot for external communications

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Medium
Welcome to Medium, a place to read, write, and interact with the stories that matter most to you.

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Nylas Mail
The Nylas Cloud API powers your application with email, calendar & contacts features. Built-in features for better email, calendar, and contact management.

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beehiiv
beehiiv empowers people to create, monetize, and grow by providing the most powerful and robust newsletter platform, holistically under one roof.

Compare beehiiv to Hiver or Substack:

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