Software Alternatives, Accelerators & Startups

Hiver VS Medium

Compare Hiver VS Medium and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Hiver logo Hiver

The modern AI customer service platform

Medium logo Medium

Welcome to Medium, a place to read, write, and interact with the stories that matter most to you.
  • Hiver Landing page
    Landing page //
    2025-11-06

Say hello to the customer service platform for the modern AI era. Make exceptional service feel effortless by letting AI agents handle the busywork.

  • Medium Landing page
    Landing page //
    2023-07-08

Hiver features and specs

  • Shared Inboxes
    Hiver allows teams to manage shared inboxes directly within Gmail, enabling collaborative email handling without the need for external software.
  • Email Delegation
    The platform enables users to assign emails to specific team members, streamlining the process of task delegation and ensuring accountability.
  • Notes and Tags
    It provides functionality for adding context to emails via notes and tags, facilitating better communication and organization within the team.
  • Email Templates
    Hiver offers customizable email templates to improve response times and maintain consistency across team communications.
  • Reports and Analytics
    The tool provides comprehensive reporting and analytics features, helping teams monitor performance and optimize their email operations.

Possible disadvantages of Hiver

  • Cost
    Hiver is a paid service, which might be a barrier for smaller teams or organizations with limited budgets.
  • Gmail Dependency
    The tool is heavily integrated with Gmail, which may limit its utility for organizations that use other email services.
  • Learning Curve
    New users might experience a learning curve as they become accustomed to Hiver's features and workflow.
  • Performance Issues
    Some users have reported occasional performance issues, such as lag or slowing down of Gmail when using Hiver.
  • Limited Mobile Functionality
    The mobile experience of Hiver is not as robust as its desktop counterpart, potentially affecting users who need to manage emails on the go.

Medium features and specs

  • User-Friendly Interface
    Medium offers an easy-to-use interface that makes it simple for anyone to start writing and publishing content without any technical knowledge.
  • Built-in Audience
    The platform has a large and active user base, so new content has the potential to reach a wide audience quickly.
  • Publishing Tools
    Medium provides versatile publishing tools that support text, images, and various media formats, which helps in creating rich and engaging content.
  • SEO Benefits
    Articles posted on Medium tend to rank well in search engine results, thanks to the platform's high domain authority.
  • Community and Interaction
    Medium encourages reader engagement through comments, claps, and highlights, fostering a sense of community among writers and readers.

Possible disadvantages of Medium

  • Monetization
    While Medium has a Partner Program, it may not be as lucrative as other methods of monetization available on independent blogging platforms.
  • Control and Customization
    Medium offers limited customization options compared to dedicated blog platforms like WordPress, restricting how you can brand and personalize your blog.
  • Content Ownership
    By publishing on Medium, you agree to their terms and conditions, which may include giving up some control over how your content is used and distributed.
  • Paywall Issues
    Some articles are placed behind a paywall, which might limit the reach of your content if you want it to be freely accessible to everyone.
  • Dependency on Platform
    Relying solely on Medium means that any changes to the platform's policies or algorithms can directly impact your reach and engagement.

Analysis of Hiver

Overall verdict

  • Hiver is considered a good option for teams looking to streamline their email management and enhance productivity without the hassle of switching between different platforms. Its direct integration with Gmail and robust set of features provide an efficient solution for teams that rely heavily on email communication.

Why this product is good

  • Hiver is a widely used tool that integrates directly with Gmail, helping teams manage shared inboxes, collaborate efficiently, and assign tasks seamlessly. It eliminates the need for external help desk software by providing features like email delegation, assignment, and tracking directly within Gmail. Additionally, its simple and intuitive interface requires minimal training, making it accessible for teams of all sizes.

Recommended for

    Hiver is recommended for customer support teams, sales teams, and any organization that wants to manage shared email accounts with greater efficiency. It is particularly beneficial for small to midsize businesses that are already using Google Workspace and want a tool that can easily integrate into their existing workflows.

Analysis of Medium

Overall verdict

  • Medium can be considered a good platform for those who enjoy a wide array of content and appreciate quality writing on diverse subjects. However, the value of Medium depends on individual preferences and whether the topics and writing styles align with what the reader is looking for.

Why this product is good

  • Medium offers a diverse range of articles from both professional and amateur writers, providing readers with numerous perspectives on various topics. Its clean user interface and ease of use make it an appealing platform for both writers and readers. The platform also supports monetization for writers, allowing them to earn from their content.

Recommended for

    Medium is recommended for avid readers seeking a variety of topics ranging from personal development to technology. It's also ideal for writers looking to publish their work to a broad audience and potentially earn revenue through the platform's Partner Program.

Hiver videos

Paysage d'Hiver - Im Wald ALBUM REVIEW

More videos:

  • Review - Giorgio Armani - Vetiver Babylone/D'Hiver Review
  • Review - (4K) Hiver The Honey Ale By Hiver Beers | Craft Beer Review
  • Review - Hiver Review: The Best Email Management Tool for Small Businesses?
  • Tutorial - Hiver for Gmail Review & Tutorial: Best Help Desk Inbox
  • Review - Hiver Review: 7 Things You Need To Know Before Buying (Best AI-Powered Customer Service Platform)

Medium videos

Medium Review - with Tom Vasel

More videos:

  • Review - Starting a blog on Medium.com? Watch this FIRST.
  • Review - The Medium Review
  • Review - The Medium - Before You Buy
  • Review - I recommend: The Medium (Review)

Category Popularity

0-100% (relative to Hiver and Medium)
Email Management
100 100%
0% 0
Blogging
0 0%
100% 100
Email Productivity
100 100%
0% 0
Blogging Platform
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hiver and Medium

Hiver Reviews

9 Best Tidio Alternatives Compared
Hiver is a shared inbox solution designed for businesses using Gmail for customer communication. It integrates directly within Gmail and provides basic help desk features. This software also allows teams to manage customer inquiries through shared inboxes, track email conversations, and automate workflows. It helps businesses excel in their email interactions with customers...
Source: www.tidio.com

Medium Reviews

19 Best WordPress Alternatives in 2025
Medium focuses on thoughtful content and community engagement. It offers a user-friendly interface, a large readership base, and various features for writers and readers.
Source: www.pixpa.com
25+ Medium Alternative Platforms for Publishing Articles
Medium is an online platform that was created in 2012 by Evan Williams. It is a place for people to share their thoughts and ideas on various topics. Medium has about 100 million monthly visitors, which makes it one of the most popular platforms for publishing articles.
Source: forgefusion.io
10 Best Medium Alternatives for Reading and Publishing
From thะต simplicity of Ghost to thะต vะตrsatility of Substack, thะตrะตโ€™s a homะต for ะตvะตryonะต seeking great Medium alternatives. Thะตsะต altะตrnativะตs offะตr a world of possibilitiะตs for rะตadะตrs and authors alikะต. Whะตthะตr youโ€™rะต in sะตarch of a uniquะต platform to sharะต your thoughts or want to read frะตsh contะตnt, thะตsะต platforms havะต somะตthing spะตcial to offะตr. All in all, we...
9 Best Medium Alternatives for Making Money With Your Writing in 2023
Substack and Medium differ primarily in their monetization methods. Medium pays creators based on reader engagement, while Substack enables writers to monetize directly through paid subscriptions to their newsletters. This business model allows Substack users to build a direct relationship with their readers via their email inboxes, whereas Medium interactions primarily...
How to Choose the Best Blogging Platform in 2021 (Compared)
Medium works much like a social networking site where you can create an account and start publishing your articles. After you sign up, youโ€™ll have a profile address like this: https://medium.com/@yourname. But you cannot use your own domain.

Social recommendations and mentions

Based on our record, Medium seems to be a lot more popular than Hiver. While we know about 3092 links to Medium, we've tracked only 5 mentions of Hiver. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hiver mentions (5)

  • Is there a better way to have a customer-facing inbox?
    Depending on the potential value of the workflow, https://gmelius.com/ and https://hiverhq.com/ are both pretty awesome. Source: about 3 years ago
  • Email for small business team
    If you're u sing shared inboxes, you may want to consider https://hiverhq.com/ or https://www.dragapp.com/ for doing shared inbox functionality with workspace. Source: over 3 years ago
  • alternative ticketing systems?
    You might want to check out Hiver. It's built on top of Gmail, it's really easy to set up and even easier to grasp. It has all the features that your team would need to run its support operations successfully. And its pretty cost-effective against Zendesk. Source: over 3 years ago
  • Reporting
    Hey I was wondering if you considered trying Hiver since you mentioned that all CX operations were conducted out of Gmail. Hiver's a support solution that works on top of Gmail UI and is therefore really easy to use. Full disclosure: I work with the content team at Hiver. Source: over 3 years ago
  • Discovering the value of Mattermost Playbooks
    I'm thinking that all these other apps might be facilitated in Mattermost. Probably not the email client and inbox email sharing but perhaps there's an integration to another tool like front.com or hiverhq.com (gmail based) that would help take care of managing email too. Source: almost 4 years ago

Medium mentions (3092)

  • My security camera shipped a GitHub admin token in its login page
    Quantenna used 1.1.1.1 for RPC to their wifi chip in their SDK by default. Should not have been exposed to global routing but of course people screwed that up. https://medium.com/@mrtcve/atts-misuse-of-cloudflare-dns-ip-1-1-1-1-e64901e41a09. - Source: Hacker News / 3 days ago
  • Jane Street: Incremental
    It depends on how you define the observable pattern. The fundamental components here are laziness and weak connections between graph nodes. Node values are getting materialized only when you observe them, and the system is flexible for live structural changes. Usually, you don't need to materialize the entire graph when you need to observe just some nodes. Additionally, you can halt computations at any point in... - Source: Hacker News / 6 days ago
  • AI Mania Is Eviscerating Global Decision-Making
    Supposedly 70% of software projects failed even before AI. So are AI projects better or worse than that? Also like people have asked about the 70% failure rate, how do you define failure/success. https://medium.com/@trienpont/why-do-over-70-of-software-projects-fail-deb4f48f18e6. - Source: Hacker News / 8 days ago
  • Gpu.ai $1k Grand Prize Buildathon August 22nd 2026: Build on Free Cloud GPUs
    Hey guys! GPU.ai is hosting a buildathon with free cloud GPUs on August 22nd 2026 -- register at gpu.ai/buildathon -- all projects will be open-sourced. Learn more: https://medium.com/@john_64490/gpu-ai-1-000-grand-prize-buildathon-on-august-22nd-2026-build-ai-apps-on-free-cloud-gpus-fe27ece9783c?sharedUserId=john_64490. - Source: Hacker News / 9 days ago
  • I built a privacy-first crypto portfolio tracker after the Ledger breach
    Back in the day I used the now-defunct site coin.fyi or coinexplorers.com to track my portfolio. When they disappeared, I looked at the alternatives โ€” and none of them adapted to my necessities. The main one: a private, encrypted portfolio management platform in the style of ProtonMail. One where the service provider itself cannot see what I hold. So I decided to create my own.... - Source: Hacker News / 10 days ago
View more

What are some alternatives?

When comparing Hiver and Medium, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Ghost - Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.

MailClark - The Slack bot for external communications

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Nylas Mail - The Nylas Cloud API powers your application with email, calendar & contacts features. Built-in features for better email, calendar, and contact management.

DEV.to - Where software engineers connect, build their resumes, and grow.