What are some alternatives?
When comparing Hiver and Freshdesk, you can also consider the following products
Astro - The ASTRO Command Center software is specifically intended for use with: MixAmp Pro TR (late 2015 release), A50 Gen 3 with Base Stations (late 2016 release), A20 Wireless (late 2017 release).
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.
MailClark - The Slack bot for external communications
LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.
CleanEmail - CleanEmail is an online service that empowers you to take control of your mailbox.
Zoho Desk - Industry's first context-aware Helpdesk Software