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Hive VS Freshdesk

Compare Hive VS Freshdesk and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Hive logo Hive

Seamless project management and collaboration for your team.
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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Hive Landing page
    Landing page //
    2021-03-01

Hive is the powerful project management tool built to help teams move faster. Used by teams at Starbucks, Comcast and Toyota, Hive gives teams the ability to manage projects, communicate effectively, and analyze team productivity stats.

The basis of Hive is action cards, which can be organized into projects and collaborated on by several team members. Cards are assigned due dates and subtasks, and can be viewed flexibly in Gantt, Kanban, calendar or table view. Hive also has native chat and a first-of-its-kind email integration, which enables the tool to act as an all-in-one hub for businesses of all sizes, empowering efficiency and innovation.

  • Freshdesk Landing page
    Landing page //
    2022-01-28

Hive features and specs

  • Free Trial: 14 day free trial
  • Integrations: Integrates with email, Slack, Dropbox, and more
  • File sharing: Ability to share files in Hive
  • Easy to Set-up and use: Simple workspace set up
  • Analytics and Reporting: Personalized analytics

Freshdesk features and specs

No features have been listed yet.

Hive videos

+ Add

Using Hive As A Leader, Manager, or User

More videos:

  • Review - Hive Review – Compact Project Management Software for Teamwork Optimization

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Hive and Freshdesk)

Hive

Freshdesk

Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Productivity
100 100%
Productivity
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Hive and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hive and Freshdesk

Hive Reviews

20 Obsidian Alternatives: Top Note-Taking Tools to Consider
Hive comes with multiple ways to view your notes, including Kanban, table, calendar, and portfolio. This project management app also features time-tracking capabilities and collaborative note-taking.
Source: clickup.com
A Jack of All Trades vs Dedicated Workflow Management
It’s a very solid all-rounder, but there is a reason they say a Jack of all trades is a master of none. Hive excels in terms of how much stuff it offers. You really can do all your work from Hive. The biggest selling point is you don’t need to have multiple tabs open in your browser, you can work within the same tab where Hive is loaded in, switching between the menu options...
Source: www.pneumatic.app
The Ultimate List of 20 Best AI Work Management Tools
Integrated collaboration and project management: Hive combines project management features with collaboration tools like chat, file sharing, and team communication, providing teams with a unified platform to manage work and collaborate effectively.
Source: ppm.express
21 Time Tracking Tools To Manage Your Workday
Hive combines the features of a robust time-tracking tool and power of project management software all in one single platform. Hive’s clean interface is ideal for scheduling, planning, communicating with a team, time tracking, time estimations, managing to-do lists, gathering information and feedback via forms, approving project updates, emailing, and more. If there’s...
Source: hive.com
10 Best Software For Project Management in 2022
In addition, Hive’s analytics capabilities allow you to track the progress of your team and projects. You can also track project completion rates, individual work done, the most productive days of the week, activities not completed on time, and so on.
Source: medium.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Social recommendations and mentions

Freshdesk might be a bit more popular than Hive. We know about 12 links to it since March 2021 and only 9 links to Hive. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hive mentions (9)

  • Best app for a calendar/time block to do list
    I use Hive hive.com , which is also a project management tool. I sync it with my google calendar for work-related things and with my calendar app on iPhone for home/family-related things. Guess I could use just one calendar and use tags, but this system works best for me. What I like about Hive is that I can create a time block right from my task dashboard, the app also let me start notes from a meeting straight... Source: 11 months ago
  • ClickUp Release Notes 2.174
    You could check out hive.com. Quite OK, though not as good as ClickUp. But free as a single user. Source: about 1 year ago
  • Project Management Software Recommendation for Creative Agency
    Try out https://hive.com/. We tried it out and it wasn't quite what we needed it for, but it seems great for project management. They even had a desktop app and it was free! Oh an internal chat and email integration too. Source: over 1 year ago
  • Breaking Into Legal Tech
    Make • Build and automate workflows InvoiceBerry • Online invoicing for small businesses Gusto • Payroll, benefits and HR management Hive • Manage tasks, workflows and team’s work Lanva • Social video editing app. ClickUp • Manage tasks, docs, chat, goals and more Plausible • Open-source privacy-friendly web analytics Podcast Hawk • Podcast guest booking software. Writesonic • AI-driven content... Source: over 1 year ago
  • PM tool suggestions for personal use and transferrable skills
    Another pjm-tool for personal use which is worth checking out is Hive. Loads of features for free, even Gantt-charts. And it is possible to export data in xml (in gantt-view). Source: over 1 year ago
View more

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Hive and Freshdesk, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

monday.com - The most intuitive platform to manage projects and teamwork

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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