Software Alternatives, Accelerators & Startups

Hive VS LiveAgent

Compare Hive VS LiveAgent and see what are their differences

Hive logo Hive

Seamless project management and collaboration for your team.
Visit Website

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Hive Landing page
    Landing page //
    2021-03-01

Hive is the powerful project management tool built to help teams move faster. Used by teams at Starbucks, Comcast and Toyota, Hive gives teams the ability to manage projects, communicate effectively, and analyze team productivity stats.

The basis of Hive is action cards, which can be organized into projects and collaborated on by several team members. Cards are assigned due dates and subtasks, and can be viewed flexibly in Gantt, Kanban, calendar or table view. Hive also has native chat and a first-of-its-kind email integration, which enables the tool to act as an all-in-one hub for businesses of all sizes, empowering efficiency and innovation.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Hive

Website
hive.com
$ Details
$12.0 / Monthly (Per user)
Platforms
iOS Android Windows Mac OSX Browser
Release Date
-

Hive features and specs

  • Free Trial: 14 day free trial
  • Integrations: Integrates with email, Slack, Dropbox, and more
  • File sharing: Ability to share files in Hive
  • Easy to Set-up and use: Simple workspace set up
  • Analytics and Reporting: Personalized analytics

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Hive videos

Using Hive As A Leader, Manager, or User

More videos:

  • Review - Hive Review – Compact Project Management Software for Teamwork Optimization

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Hive and LiveAgent)
Project Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Productivity
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Hive and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Hive and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Hive and LiveAgent

Hive Reviews

20 Obsidian Alternatives: Top Note-Taking Tools to Consider
Hive comes with multiple ways to view your notes, including Kanban, table, calendar, and portfolio. This project management app also features time-tracking capabilities and collaborative note-taking.
Source: clickup.com
A Jack of All Trades vs Dedicated Workflow Management
It’s a very solid all-rounder, but there is a reason they say a Jack of all trades is a master of none. Hive excels in terms of how much stuff it offers. You really can do all your work from Hive. The biggest selling point is you don’t need to have multiple tabs open in your browser, you can work within the same tab where Hive is loaded in, switching between the menu options...
The Ultimate List of 20 Best AI Work Management Tools
Integrated collaboration and project management: Hive combines project management features with collaboration tools like chat, file sharing, and team communication, providing teams with a unified platform to manage work and collaborate effectively.
Source: ppm.express
21 Time Tracking Tools To Manage Your Workday
Hive combines the features of a robust time-tracking tool and power of project management software all in one single platform. Hive’s clean interface is ideal for scheduling, planning, communicating with a team, time tracking, time estimations, managing to-do lists, gathering information and feedback via forms, approving project updates, emailing, and more. If there’s...
Source: hive.com
10 Best Software For Project Management in 2022
In addition, Hive’s analytics capabilities allow you to track the progress of your team and projects. You can also track project completion rates, individual work done, the most productive days of the week, activities not completed on time, and so on.
Source: medium.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Hive seems to be more popular. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Hive mentions (9)

  • Best app for a calendar/time block to do list
    I use Hive hive.com , which is also a project management tool. I sync it with my google calendar for work-related things and with my calendar app on iPhone for home/family-related things. Guess I could use just one calendar and use tags, but this system works best for me. What I like about Hive is that I can create a time block right from my task dashboard, the app also let me start notes from a meeting straight... Source: 11 months ago
  • ClickUp Release Notes 2.174
    You could check out hive.com. Quite OK, though not as good as ClickUp. But free as a single user. Source: about 1 year ago
  • Project Management Software Recommendation for Creative Agency
    Try out https://hive.com/. We tried it out and it wasn't quite what we needed it for, but it seems great for project management. They even had a desktop app and it was free! Oh an internal chat and email integration too. Source: over 1 year ago
  • Breaking Into Legal Tech
    Make • Build and automate workflows InvoiceBerry • Online invoicing for small businesses Gusto • Payroll, benefits and HR management Hive • Manage tasks, workflows and team’s work Lanva • Social video editing app. ClickUp • Manage tasks, docs, chat, goals and more Plausible • Open-source privacy-friendly web analytics Podcast Hawk • Podcast guest booking software. Writesonic • AI-driven content... Source: over 1 year ago
  • PM tool suggestions for personal use and transferrable skills
    Another pjm-tool for personal use which is worth checking out is Hive. Loads of features for free, even Gantt-charts. And it is possible to export data in xml (in gantt-view). Source: over 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Hive and LiveAgent, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

monday.com - The most intuitive platform to manage projects and teamwork

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.