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HelpRealm.io VS Zendesk Support

Compare HelpRealm.io VS Zendesk Support and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpRealm.io logo HelpRealm.io

The free SaaS support ticket system

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • HelpRealm.io Home page
    Home page //
    2024-10-13
  • HelpRealm.io Dashboard
    Dashboard //
    2024-10-13
  • HelpRealm.io Create new ticket
    Create new ticket //
    2024-10-13
  • HelpRealm.io Manage groups
    Manage groups //
    2024-10-13
Not present

HelpRealm.io features and specs

No features have been listed yet.

Zendesk Support features and specs

  • Multichannel Support
    Zendesk Support enables integration across multiple channels such as email, chat, social media, and phone, ensuring customers can reach out through their preferred medium.
  • Customizable Workflows
    The platform offers extensive customization options, allowing businesses to tailor workflows, ticket forms, and automated processes to fit specific needs.
  • Robust Reporting and Analytics
    Zendesk provides comprehensive reporting and analytics tools, giving organizations insights into customer interactions and agent performance to help optimize support operations.
  • Scalability
    Zendesk Support is designed to scale with growing businesses, offering various plans and add-ons that can accommodate increasing support needs.
  • Third-Party Integrations
    The platform supports numerous integrations with third-party applications such as CRM systems, e-commerce platforms, and project management tools, enhancing its functionality.
  • User-Friendly Interface
    Zendesk boasts an intuitive and easy-to-navigate interface, which can reduce the learning curve and improve the efficiency of support agents.

Possible disadvantages of Zendesk Support

  • Cost
    The pricing can be steep, especially for small businesses or startups, as various features and advanced functionalities are available only in higher-tier plans.
  • Complexity
    For companies new to customer support software, the comprehensive set of features and customization options may initially be overwhelming.
  • Limited Basic Plan
    The basic plans come with limited features, which may not be sufficient for businesses with specific needs or more complex support requirements.
  • Performance Issues
    Some users have reported occasional performance issues, including slow load times and system lags, which can hinder productivity.
  • Limited Offline Support
    Zendesk Support is cloud-based and may offer limited functionality when offline, potentially posing an issue for teams without reliable internet access.

Analysis of Zendesk Support

Overall verdict

  • Overall, Zendesk Support is highly regarded for companies seeking an effective and comprehensive customer support solution. It is particularly praised for its flexibility, allowing businesses to tailor the system to their specific needs.

Why this product is good

  • Zendesk Support is a popular customer service platform known for its ease of use, robust feature set, and scalability. It offers tools like ticketing systems, automation, reporting, analytics, and integrations with other apps, making it suitable for businesses of various sizes. Users often highlight its intuitive interface and strong support community as major benefits.

Recommended for

    Zendesk Support is recommended for small to large businesses that require a reliable and customizable customer service solution. It is ideal for teams looking to streamline their support processes, improve customer satisfaction, and provide multi-channel support across emails, chats, and social media.

HelpRealm.io videos

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Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to HelpRealm.io and Zendesk Support)

HelpRealm.io

Zendesk Support

Customer Support
19 19%
Customer Support
81% 81
Help Desk
20 20%
Help Desk
80% 80
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0
Customer Service
0 0%
Customer Service
100% 100

Questions and Answers

As answered by people managing HelpRealm.io and Zendesk Support.

What makes your product unique?

HelpRealm.io's answer

Fully free and especially suited for solo users or a small team

Why should a person choose your product over its competitors?

HelpRealm.io's answer

If you need a fast accessibility help desk system to start supporting your customers or community members, then HelpRealm is best suited.

How would you describe your primary audience?

HelpRealm.io's answer

Users who manage communities or freelancers who have just started having a tight budget and need a free option.

What's the story behind your product?

HelpRealm.io's answer

Coming from a remote support background, the author figured it would be great to build a helpdesk system for people with a tight budget or people who need to support their community.

Which are the primary technologies used for building your product?

HelpRealm.io's answer

The product is built with the famous and popular Laravel PHP framework, using mariaDB as database system.

Who are some of the biggest customers of your product?

HelpRealm.io's answer

  • HortusFox for user support

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpRealm.io and Zendesk Support

HelpRealm.io Reviews

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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing HelpRealm.io and Zendesk Support, you can also consider the following products

HelpSpace - The team inbox with super powers

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zoho Desk - Industry's first context-aware Helpdesk Software

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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