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HelpDesk+ VS Desk365

Compare HelpDesk+ VS Desk365 and see what are their differences

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HelpDesk+ logo HelpDesk+

Jira service desk for Slack

Desk365 logo Desk365

Conversational ticketing for the Microsoft 365 workplace, with Microsoft Teams, Email and more. Get started today with the free plan.
  • HelpDesk+ Landing page
    Landing page //
    2022-11-12
  • Desk365 Landing page
    Landing page //
    2023-10-31

Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you support customers through channels like Microsoft Teams, Email, Web Forms/Widgets, Web Portal and more. Desk365 can easily be configured to work as your internal IT support desk as well.

Desk365 is free for up to 3 active agents.

HelpDesk+

Website
helpdeskplus.ai
Pricing URL
Official HelpDesk+ Pricing
$ Details
-
Platforms
-
Edit details

Desk365

Website
desk365.io
Pricing URL
Official Desk365 Pricing
$ Details
freemium $10.0 / Monthly (All Inclusive Plan)
Platforms
Web Microsoft Teams Android iOS Cloud
Edit details

HelpDesk+ features and specs

No features have been listed yet.

Desk365 features and specs

  • Create tickets from MS Teams: Yes
  • Send surveys from Teams: Yes
  • Get SLA notification in Teams: Yes

HelpDesk+ videos

No HelpDesk+ videos yet. You could help us improve this page by suggesting one.

+ Add video

Desk365 videos

+ Add

How To: Create tickets from Microsoft Teams messages

More videos:

  • Tutorial - How To: Configure SLAs and apply them to tickets

Category Popularity

0-100% (relative to HelpDesk+ and Desk365)

HelpDesk+

Desk365

Customer Support
36 36%
Customer Support
64% 64
CRM
100 100%
CRM
0% 0
Productivity
0 0%
Productivity
100% 100
Help Desk And Ticketing
40 40%
Help Desk And Ticketing
60% 60

User comments

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What are some alternatives?

When comparing HelpDesk+ and Desk365, you can also consider the following products

Halp - Slack-first ticketing for internal helpdesk

Halp for Microsoft Teams - An internal help desk built into Teams

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Roby - Refreshingly simple helpdesk for Slack & Teams users

Sidequest for Slack - Create and track personal or support team tasks, 100% inside Slack.

Labidesk - LabiDesk is all-in-one help desk software for Omni Channel Support: Shared Email Inbox, Ticketing System, HelpWidget, Knowledge Base, Live Chat. Assist, Engage and Sell to your customers!

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