GrowthMentor Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

GrowthMentor mentions (4)

• I've challenged myself to make $100K in 100 days (DAY 30)

  Amazing man! I strongly advice to go on growthmentor.com to get enough mentorship for your business and escape some major mistakes that may occur... Good luck! Source: 12 months ago

• How can I attract sales and marketing co-founders?

  You probably don't need co-founders and you can explore options and ideas in communities like growthmentor.com, for example. You can try with fractional employees or consultants/freelancers. However, I've seen bootstrapped success stories of a product/tech founder coupled with a marketing co-founder (check plausible analytics, for example). But for enterprise, you need mainly sales + marketing for support. Source: almost 2 years ago

• Looking for Mentoring or knowledge

  If you are willing to pay, a membership to growthmentor (or similar sites, but I only know of this one) could be a great option. Source: over 2 years ago

• Looking for an SEO/Marketing mentor

  I have discovered websites like mentorcruise.com and growthmentor.com and was wondering if anyone had any experience trying mentorship programs through these websites or has suggestions for finding a mentor to help guide me. Source: about 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago