Gravity Forms
Wufoo
Typeform
Formstack
Jotform
FORM.com
Google Forms
WPforms
HearBack.app
NiceJob
GatherUp
Birdeye
Podium
Reputation.com
ReviewTrackers
UserFeedback
HearBack is a review management platform built for local businesses โ restaurants, salons, clinics, and service SMBs that want more 5-star reviews without the risk of negative ones going public. The core mechanism is smart routing. After a customer visit, HearBack sends a personalised review request by SMS, email, or QR code. Happy customers (4โ5 stars) are sent straight to your public profile on Google, Yelp, Facebook, or Trustpilot to leave a review. Unhappy customers (1โ3 stars) are routed to a private feedback form instead, giving you the chance to resolve the issue directly โ before it ends up on a public listing
Gravity Forms HearBack.appHearBack.app's answer:
Incumbents like Podium and Birdeye charge $250โ$400+/month and bundle features most local businesses will never use. HearBack gives you what actually moves the needle โ review requests via SMS, email, and QR code, plus AI replies that post automatically โ starting with a free plan and a Grow tier at $17/month. There are no long contracts, no bloat, and no sales team standing between you and the product. You're talking directly to the founder who built it.
HearBack.app's answer:
I kept seeing the same pattern: local businesses paying $250+/month for bloated review management platforms built for enterprise sales teams โ not for the salon owner who's cutting hair all day. Most of those features go unused. So I built HearBack to do the things that genuinely pay off for a local business: collect more reviews without the awkward ask, reply to every one without lifting a finger, and show up higher on Google when locals search nearby. I'm a developer, not a sales team โ so the product does the talking.
HearBack.app's answer:
HearBack runs on a Cloudflare-first stack โ Workers for the API and backend logic, D1 for the database, R2 for object storage, and KV for caching. The frontend is built with React and React Router. AI review replies are powered by Anthropic's Claude. SMS delivery uses ClickSend, and transactional email runs through AWS SES. The entire platform is serverless with no traditional infrastructure to manage.
HearBack.app's answer:
HearBack combines review collection, AI-powered reply generation, and local SEO optimisation into one tool, at a price point built for owner-operated local businesses, not enterprise budgets.
Most competitors either handle collection or replies, not both. Our AI Reply Employee writes and posts personalised Google review responses in your brand voice, mentioning your town and trade so every reply doubles as a local SEO signal. Happy customers go straight to Google; unhappy ones reach you privately first, so your public profile only reflects your best work. And the whole thing is set up in under 60 seconds.
HearBack.app's answer:
Owner-operated local businesses that live on word of mouth โ salons, barbers, restaurants, contractors, auto shops, dentists, med spas, cleaning services, and similar trades. Typically a business with 1โ5 locations across the UK, US, Canada, or Australia that knows Google reviews matter but doesn't have the time or budget for enterprise review software. They want something that works out of the box without a 45-minute onboarding call.
HearBack.app's answer:
HearBack is freshly launched and currently onboarding its first wave of early adopters across several verticals:
We're growing from the ground up with hands-on founder support for every early customer.
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