HearBack.app
HearBack helps businesses collect and manage customer feedback to improve their Google reviews and online reputation.
A startup from London, the United Kingdom that is founded by kehinde oke.
HearBack helps businesses collect and manage customer feedback to improve their Google reviews and online reputation.
A startup from London, the United Kingdom that is founded by kehinde oke.
This page is designed to help you find out whether HearBack.app is good and if it is the right choice for you.
HearBack is a review management platform built for local businesses — restaurants, salons, clinics, and service SMBs that want more 5-star reviews without the risk of negative ones going public. The core mechanism is smart routing. After a customer visit, HearBack sends a personalised review request by SMS, email, or QR code. Happy customers (4–5 stars) are sent straight to your public profile on Google, Yelp, Facebook, or Trustpilot to leave a review. Unhappy customers (1–3 stars) are routed to a private feedback form instead, giving you the chance to resolve the issue directly — before it ends up on a public listing
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Simple concept
The app appears to focus on a specific, easy-to-understand function, which can make onboarding and usage straightforward for users who need that particular service.
Niche focus
By specializing in one area rather than trying to be an all-in-one platform, it may offer a more refined and targeted experience for its specific use case.
Web-based accessibility
Being accessible via a web app URL suggests it may not require installation, making it easier to access across different devices without downloading additional software.
Potential for quick setup
Apps with a narrow focus often have simpler setup processes, allowing users to get started quickly without extensive configuration.
Lightweight solution
A single-purpose app is likely to be less resource-intensive than broader platforms, which can mean faster load times and simpler user interfaces.
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Incumbents like Podium and Birdeye charge $250–$400+/month and bundle features most local businesses will never use. HearBack gives you what actually moves the needle — review requests via SMS, email, and QR code, plus AI replies that post automatically — starting with a free plan and a Grow tier at $17/month. There are no long contracts, no bloat, and no sales team standing between you and the product. You're talking directly to the founder who built it.
I kept seeing the same pattern: local businesses paying $250+/month for bloated review management platforms built for enterprise sales teams — not for the salon owner who's cutting hair all day. Most of those features go unused. So I built HearBack to do the things that genuinely pay off for a local business: collect more reviews without the awkward ask, reply to every one without lifting a finger, and show up higher on Google when locals search nearby. I'm a developer, not a sales team — so the product does the talking.
HearBack runs on a Cloudflare-first stack — Workers for the API and backend logic, D1 for the database, R2 for object storage, and KV for caching. The frontend is built with React and React Router. AI review replies are powered by Anthropic's Claude. SMS delivery uses ClickSend, and transactional email runs through AWS SES. The entire platform is serverless with no traditional infrastructure to manage.
HearBack combines review collection, AI-powered reply generation, and local SEO optimisation into one tool, at a price point built for owner-operated local businesses, not enterprise budgets.
Most competitors either handle collection or replies, not both. Our AI Reply Employee writes and posts personalised Google review responses in your brand voice, mentioning your town and trade so every reply doubles as a local SEO signal. Happy customers go straight to Google; unhappy ones reach you privately first, so your public profile only reflects your best work. And the whole thing is set up in under 60 seconds.
Owner-operated local businesses that live on word of mouth — salons, barbers, restaurants, contractors, auto shops, dentists, med spas, cleaning services, and similar trades. Typically a business with 1–5 locations across the UK, US, Canada, or Australia that knows Google reviews matter but doesn't have the time or budget for enterprise review software. They want something that works out of the box without a 45-minute onboarding call.
HearBack is freshly launched and currently onboarding its first wave of early adopters across several verticals:
We're growing from the ground up with hands-on founder support for every early customer.
We have collected here some useful links to help you find out if HearBack.app is good.
Check the traffic stats of HearBack.app on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Check the "Domain Rating" of HearBack.app on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of HearBack.app's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Check the "Domain Authority" of HearBack.app on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
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Is HearBack.app good? This is an informative page that will help you find out. Moreover, you can review and discuss HearBack.app here. The primary details have been verified within the last quarter. So they could be considered up to date. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.
