Google Workspace
Microsoft 365
Slack
Trello
Zimbra
Asana
iRedMail
LibreOffice
ProProfs Help Desk
Freshdesk
Zendesk
osTicket
HelpScout
UseResponse
Intercom
Front
ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.
The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.
Features:
Google Workspace ProProfs Help DeskI think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.
There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,
Based on our record, Google Workspace seems to be more popular. It has been mentiond 54 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
To create custom domain emails, one of the easiest options is to use a paid service like Google Workspace or Microsoft 365. However, these services can be expensive, especially if you have created many apps and are yet to find paying users. For such use cases, the Cloudflare + Gmail combination works perfectly without any cost involved. In this blog, we will discuss how to create domain emails. In this blog, let... - Source: dev.to / 17 days ago
Google Workspace, is a cloud-based productivity suite developed by Google. It includes various collaborative tools such as Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, Google Meet, and Google Calendar, among others. - Source: dev.to / 2 months ago
My approach is to look at contents as data-first with tools on the top. A few simple patterns of file systems manage this. Right now, I use Dropbox[1] as a primary container, with a family’s Google Workspace[2] account to augment when it needs spreadsheets, documents, forms, etc. I use Insync[3] to convert and back up a copy in open formats for all documents from Google Workspace. I have been doing this for quite... - Source: Hacker News / 8 months ago
Let’s explore the common reasons behind Google Workspace account suspensions in more detail. Source: 10 months ago
Deleting your Google Workspace account doesn’t have to be a daunting task. Source: 10 months ago
Microsoft 365 - Boost your productivity with reliable access anywhere with services like email, calendar, file sharing, meetings, instant messaging, and Office Online
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Slack - A messaging app for teams who see through the Earth!
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.
osTicket - osTicket is a widely-used open source support ticket system.
