Google Voice VS CloudTalk

Compare Google Voice VS CloudTalk and see what are their differences

Rating: 0 reviews

Rating: 0 reviews
Pricing: Open source Paid Free trial $25 / Monthly

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Which is more popular?

Based on our record, Google Voice seems to be more popular. It has been mentioned 21 times since March 2021.

social mentions: 21 vs 0
Communication popularity: 36% vs 64%

Base details

Website, pricing, platforms and company facts side by side.

	Google Voice	CloudTalk
Website	voice.google.com	cloudtalk.io
Pricing	—	Open source Paid Free trial $25 / Monthly Official pricing
Platforms	—	Browser Windows Mac OSX Linux iOS Android +3
Company	—	Startup from Slovakia · 2018
Listed in	Communication VoIP Enterprise Communication Call Center Software +1	Communication Enterprise Communication Call Center Software VoIP +1

About Google Voice and CloudTalk

In their own words, as submitted to SaaSHub.

Google Voice

CloudTalk

No description of Google Voice yet.

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to...

Features and specs

What each product offers, as listed by its team.

Google Voice 7 features

CloudTalk 6 features

Cost-effective
Google Voice provides free calling within the United States and Canada, making it an economical choice for personal and business use.
Integrations
Seamlessly integrates with other Google services, such as Google Calendar, Gmail, and Google Contacts, enhancing productivity.
Unified Number
Allows users to consolidate multiple phone numbers into one, simplifying contact management and ensuring you don’t miss important calls.
Voicemail Transcription
Automatically transcribes voicemails to text, making it easier to read and manage messages.
Multi-device Support
Supports multiple devices including smartphones, tablets, and computers, making it accessible from anywhere.
Call Screening
Offers advanced call screening features that allow users to block unwanted calls and filter spam efficiently.
Number Portability
Allows porting of existing phone numbers into Google Voice, which ensures continuity and saves time.

Possible disadvantages

Limited International Calling
While calls within the U.S. and Canada are free, international calls can be expensive compared to other VoIP services.
Dependence on Internet
Requires a stable internet connection for effective functioning, which may be a limitation in areas with poor connectivity.
Delayed Updates
Google Voice doesn’t receive updates as frequently as some other communication platforms, potentially missing out on new features and enhancements.
Privacy Concerns
As with all Google products, there can be privacy concerns regarding data collection and usage.
Limited Customer Support
Customer support options are limited, often requiring users to rely on community forums or help documents instead of direct assistance.
Regional Restrictions
Not available in all countries, which limits its usability for international travelers or businesses with a global presence.
No Emergency Services
Google Voice cannot be used for emergency calls, which can be a critical limitation in urgent situations.

Call Recording
International Numbers
Automated Call Distribution
Interactive Voice Response
Call Forwarding
Click to Call

Analysis

An editorial look at what each product does well and who it suits.

Google Voice

CloudTalk

Overall verdict

Overall, Google Voice is a reliable and versatile communication tool that is especially beneficial for users who are already entrenched in the Google ecosystem and need a single point of contact that can be managed across multiple devices.

Why this product is good

Google Voice is considered good due to its seamless integration with Google's suite of services, offering a free phone number for calls, text messages, and voicemail. It also provides features like call forwarding, voicemail transcription, and spam filtering, which enhance its functionality for personal and professional use.

Recommended for

Individuals looking for a free, secondary phone number for privacy or business purposes.
Freelancers and small business owners who need a unified communication platform with voicemail transcription.
Users who travel frequently and need a flexible solution for making and receiving calls without relying on a single mobile carrier.

Overall verdict

CloudTalk is considered a strong choice for businesses that require a reliable and scalable cloud-based phone system with advanced features. Customer reviews generally highlight its ease of use, extensive functionality, and excellent customer support.

Why this product is good

CloudTalk is often praised for its user-friendly interface, robust features such as call analytics, CRM integrations, and automated call distribution. It is particularly beneficial for businesses looking to streamline their communication processes and improve customer service through a cloud-based phone system.

Recommended for

CloudTalk is recommended for small to medium-sized businesses, contact centers, and enterprises that need a comprehensive virtual phone system. It's especially beneficial for those looking to enhance their customer support capabilities and improve internal communication.

Videos

Walkthroughs and reviews on video.

Google Voice 3 videos + Add

CloudTalk 5 videos + Add

Why I Use Google Voice

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Google Voice

CloudTalk

36% 36%

Communication

64% 64%

46% 46%

VoIP

54% 54%

23% 23%

Enterprise Communication

77% 77%

100% 100%

Internet Calls

0% 0%

User comments

Share your experience with using Google Voice and CloudTalk. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Google Voice no reviews yet

CloudTalk no reviews yet

10 Best Business VoIP Phone Services for Small Businesses (2020)
www.isitwp.com · Mar 2020

Google Voice is a flexible business phone service. However, it has fewer options when compared to a fully virtual phone system. It’s handy for smart phone users and business owners using devices that support Google...
Compare 5 Best Virtual Phone Number Providers for Your Businesses in 2018
www.digifloor.com · Sep 2018

Google voice is a known name in this field which provides call forwarding, dialing and voice-mail services. It was established by Google on March 11, 2009. It provides U.S based telephone number from which the user...

The 19 Best Call Center Software (& Features You Need) in 2022
blog.hubspot.com · Sep 2022

CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With...
The Top 9 Aircall Alternatives: How Do They Compare?
aircall.io · Sep 2022

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
www.dialpad.com · Mar 2022

In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you don’t like Aircall, Cloudtalk could be a good alternative.

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Google Voice 21 mentions

CloudTalk 0 mentions

Ask HN: I want to use two phones with one SIM
Set up Google Voice so all calls are forwarded to both phones. https://voice.google.com/about. - Source: Hacker News / almost 2 years ago
Need help with phone bill
If you can post this you can use https://voice.google.com/about . Call them and tell them , you need to wait to the next pay day to pay your phone bill and be able to accept text messages. Source: about 3 years ago
I’m frustrated with GV, calling issues
Have you tried connecting via the Google Voice website on a PC to see if you're having the same issues? Source: over 3 years ago

Tracking CloudTalk since Mar 2021.

Alternatives to Google Voice and CloudTalk

When comparing Google Voice and CloudTalk, you can also consider the following products.

RingCentral
RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Compare RingCentral to Google Voice or CloudTalk:

RingCentral vs Google Voice RingCentral vs CloudTalk
Aircall
Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Compare Aircall to Google Voice or CloudTalk:

Aircall vs Google Voice Aircall vs CloudTalk
Grasshopper
Grasshopper enables entrepreneurs to build a virtual office that connects callers to employees, wherever they are.

Compare Grasshopper to Google Voice or CloudTalk:

Grasshopper vs Google Voice Grasshopper vs CloudTalk
Dialpad
Switch is a cloud-based phone system built for Google Apps users.

Compare Dialpad to Google Voice or CloudTalk:

Dialpad vs Google Voice Dialpad vs CloudTalk
JustCall
The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call.

Compare JustCall to Google Voice or CloudTalk:

JustCall vs Google Voice JustCall vs CloudTalk
Line2
Line2 adds a second phone number or complete cloud business phone system to smartphones & computers that's robust yet affordable. Buy online or get a custom quote.

Compare Line2 to Google Voice or CloudTalk:

Line2 vs Google Voice Line2 vs CloudTalk