Google Open Source VS Freshdesk

Google Open Source Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Google Open Source mentions (7)

• OpenAI no longer Open. "We were wrong [...] I fully expect that in a few years it’s going to be completely obvious to everyone that open-sourcing AI is just not wise."

  Open AI's work is based off of Google's research paper. Google believes in open source! https://opensource.google/ Google will save us. Google will make their AI open source. Their motto is "Don't be evil"! ... But I'm still waiting for their source code of YouTube, Gmail, drive, maps, docs, sheets, forms, search, ads, translate, sites, etc. Source: about 1 year ago

• "My Reaction to Dr. Stroustrup’s Recent Memory Safety Comments"

  It's not on google github/their open source git host(for comparison, the canonical go repo is), their readme makes no mention of google, wikipedia says "The language is expected to have a 1.0 release in 2024 or 2025.[4]",. Source: about 1 year ago

• Questions about the controller

  Google would have to open source the controller firmware for people to find a way to make Bluetooth work, but there are no discontinued Google products on opensource.google at all. Source: over 1 year ago

• controller software open source?

  Https://opensource.google/ is not listing any dead Google products my dude. Source: over 1 year ago

• There are no open issues or pull requests on Flask

  And side note, don't bring up both MS and Google when both are well known to make use of FOSS. Google has an entire page about how they both make use of and release OSS. Source: almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago