Google Open Source Reviews

Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · almost 3 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Google Open Source mentions (25)

• Sustainable Funding for Open Source: Navigating Challenges and Emerging Innovations

  Many companies that depend on OSS contribute financially so that the projects remain robust. Examples like Google and Microsoft have shown that corporate sponsorship is not only beneficial for maintainers but also for companies that rely on reliable software. The corporate sponsorship model moves away from traditional ad-based revenue generation, fostering a direct relationship between the sponsor and the... - Source: dev.to / about 1 month ago

• Revolutionizing Blockchain and Open Source Funding: Microfunding and Project Funding Alternatives – A Comprehensive Guide

  Similarly, open source projects, which are the backbone of digital infrastructure, have long struggled to achieve sustainable funding. Crowdfunding platforms such as Kickstarter, Opencollective, and corporate sponsorships from technology giants like Google’s open source initiatives and Microsoft’s commitment to open source are now offering viable alternatives. Innovators have begun to integrate Non-Fungible Tokens... - Source: dev.to / about 1 month ago

• Funding Open Source Innovation: Empowering Sustainable Maintenance and Development

  Governments, academic institutions, and major tech companies like Microsoft and Google have recognized the importance of financial support. Funding models have evolved to include corporate sponsorships, grants (e.g., Mozilla's Open Source Support Program), and community-driven donations through platforms like GitHub Sponsors and Open Collective. - Source: dev.to / about 1 month ago

• Revolutionizing Blockchain and Open Source Funding: Microfunding and Project Funding Alternatives

  Sponsorship Programs: Platforms such as GitHub Sponsors and offerings from tech giants like Google Open Source and Microsoft Open Source provide recurring support while maintaining community values. - Source: dev.to / 2 months ago

• Funding Open Source Software: Sustaining the Backbone of Modern Digital Innovation

  As digital economies matured, the limitations of relying solely on volunteer support became apparent. Numerous OSS projects found that a lack of steady revenue streams led to developer burnout, limited maintenance, and even stagnation. Today, the OSS landscape has evolved to incorporate a blend of funding methods that include individual donations for open source projects, crowdfunding via platforms like GitHub... - Source: dev.to / 2 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago