Software Alternatives & Startups

GitBook VS Delighted

Compare GitBook VS Delighted and see what are their differences

GitBook

Modern Publishing, Simply taking your books from ideas to finished, polished books.

Rating
0 reviews
Pricing
Open source
Delighted

The fastest and easiest way to gather actionable feedback from your customers

Rating
0 reviews
Pricing
Freemium Free trial $224 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, GitBook should be more popular than Delighted. It has been mentioned 6 times since March 2021.

social mentions
6 vs 2
Documentation popularity
100% vs 0%
alternatives listed
240+ vs 235

Base details

Website, pricing, platforms and company facts side by side.

GitBook
Delighted
Website gitbook.com delighted.com
Pricing
Open source Official pricing
Freemium Free trial $224 / Monthly (10,000 send limit, 5 projects, 10 users, 35+) Official pricing
Company — 2013
Listed in

About GitBook and Delighted

In their own words, as submitted to SaaSHub.

GitBook
Delighted

No description of GitBook yet.

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle. No code required.

Read more about Delighted

Features and specs

What each product offers, as listed by its team.

GitBook 7 features
Delighted 11 features
  • User-Friendly Interface
    GitBook offers a clean and intuitive user interface, making it easy for users to write, edit, and organize documentation without a steep learning curve.
  • Collaborative Tools
    GitBook provides robust collaboration features such as real-time editing, comments, and version control, allowing teams to work together efficiently.
  • Integration with Git
    GitBook integrates seamlessly with Git repositories, enabling users to sync their documentation with their codebase and manage it using Git workflows.
  • Customizable Templates
    The platform offers customizable themes and templates, enabling users to maintain a consistent look and feel for their documentation that aligns with their brand.
  • Web and Markdown Support
    GitBook allows the use of Markdown syntax and supports web-based editing, making it versatile for different types of content creators.
  • Hosting and Deployment
    GitBook hosts the documentation on their servers, providing a reliable and fast server infrastructure to publish and share content instantly.
  • Search and Navigation
    It includes powerful search and navigation features, helping readers to find information quickly and improving the overall accessibility of the documentation.

Possible disadvantages

  • Pricing
    While GitBook offers a free tier, advanced features and larger projects may require a subscription, which might be expensive for smaller teams or individual developers.
  • Limited Customization
    Compared to some other documentation tools, GitBook may offer limited customization options beyond pre-defined themes, which might not meet the needs of some users for highly customized documentation.
  • Dependency on Platform
    Users are dependent on GitBook's platform and its availability, meaning any downtime or service issues on GitBook's end can affect access to and editing of documentation.
  • Learning Curve
    Despite being user-friendly, some users might still face a learning curve, especially those who are not familiar with version control or Markdown.
  • Export Options
    Exporting documentation in different formats like PDF, EPUB, or HTML may be limited or require additional steps, which can be inconvenient for users who need these features.
  • Feature Set
    Some users may find that GitBook lacks certain advanced features or integrations that other specialized documentation tools offer, potentially limiting its utility for highly technical documentation needs.
  • Survey Distribution via Email, Web, Link, SDK and Kiosk
  • Prebuilt Reports and Trend Reports
    Yes
  • AI Suggested Filters
    Yes
  • Customize Branding
    Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF
  • Send Survey from Your Domain
    Yes
  • 30+ Languages
  • Autopilot to Schedule Delivery
    Yes
  • Survey Templates
    Yes
  • Additional Questions
    Yes
  • Testimonials

Analysis

An editorial look at what each product does well and who it suits.

GitBook
Delighted

Overall verdict

  • Yes, GitBook is generally regarded as a good tool for creating and managing documentation. Its comprehensive set of features and ease of use make it a popular choice among individuals and teams who need an efficient way to organize and disseminate information.

Why this product is good

  • GitBook is often considered a good platform because it provides an intuitive and user-friendly interface for creating and publishing documentation. It supports collaboration, making it easy for teams to work together on documents. GitBook also offers features like version control, customization options, and integrations with other tools, which enhance its functionality and make it suitable for a variety of use cases.

Recommended for

  • Software development teams looking to document their projects.
  • Open-source project maintainers needing a platform for their documentation.
  • Educational institutions requiring a user-friendly way to publish learning materials.
  • Businesses needing to provide comprehensive product documentation to users.

Overall verdict

  • Yes, Delighted is generally considered a good tool for collecting customer feedback and measuring customer satisfaction.

Why this product is good

  • Delighted is known for its simplicity and effectiveness in gathering Net Promoter Score (NPS) data. It offers a user-friendly interface, easy integration with various platforms, and real-time feedback collection. Delighted helps businesses understand customer sentiment and improve their products or services based on the feedback received.

Recommended for

  • Businesses looking to implement NPS surveys quickly and efficiently
  • Companies seeking real-time feedback from customers
  • Organizations that want to integrate feedback tools with existing platforms like Slack, Salesforce, and Shopify
  • Small to medium-sized businesses aiming for a cost-effective customer feedback solution

Videos

Walkthroughs and reviews on video.

GitBook 3 videos + Add
Delighted 2 videos + Add

Alex Vieira on Unbiased GitBook Review Perfect for Everyone

More videos

  • - Publish a book using Gitbook
  • - GitBook

Delighted used by Bonobos

More videos

  • - NPS Setup in 15 Seconds

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
GitBook
Delighted
100% 100%
0% 0%
0% 0%
100% 100%
0% 0%
100% 100%

User comments

Share your experience with using GitBook and Delighted. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

GitBook no reviews yet
Delighted no reviews yet

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

GitBook 6 mentions
Delighted 2 mentions

View more

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve... Source: almost 5 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting... Source: over 5 years ago

Alternatives to GitBook and Delighted

When comparing GitBook and Delighted, you can also consider the following products.