Software Alternatives, Accelerators & Startups

Ghost Inspector VS Userback

Compare Ghost Inspector VS Userback and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Ghost Inspector logo Ghost Inspector

Easily create automated browser tests for your websites and web apps. Ensure everything works and looks the way it should. No coding required. 14 day free trial!

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Ghost Inspector Landing page
    Landing page //
    2023-07-06
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Ghost Inspector

$ Details
paid Free Trial $99.0 / Monthly (10,000 test runs per month; 5 member seats)
Platforms
Browser Google Chrome Firefox REST API Wordpress JavaScript Web Slack Docker AWS

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Ghost Inspector features and specs

  • Ease of Use
    Ghost Inspector provides a user-friendly interface that simplifies the process of creating and managing automated tests. Non-technical users can also easily create tests using the browser extension.
  • No Coding Required
    Tests can be created without writing any code, making it accessible to a broader range of users, including those without a technical background.
  • Browser Extension
    The browser extension allows users to record actions directly in their browser, which is convenient for quickly setting up tests.
  • Integration
    Ghost Inspector integrates with various CI/CD tools and platforms, such as Jenkins, CircleCI, and Slack, allowing for seamless integration into existing workflows.
  • Visual Testing
    The platform supports visual testing to catch layout issues by comparing screenshots of expected and actual states of web pages.
  • Scheduling
    Tests can be scheduled to run at specific intervals, which helps in continuous monitoring of web applications.
  • Team Collaboration
    Collaborative features such as team management and shared test suites make it easier for multiple team members to work together.

Possible disadvantages of Ghost Inspector

  • Cost
    Ghost Inspector is a paid service, and while there is a free tier, the premium plans can become costly, particularly for small teams or startups.
  • Limited Advanced Customization
    For highly complex testing scenarios, the lack of coding may be restrictive. Users might find it challenging to implement advanced custom logic compared to code-based testing frameworks.
  • Performance Testing
    The platform is not designed for performance testing, so it is not a suitable solution if you need detailed performance metrics.
  • Learning Curve for Complex Tests
    Although the interface is user-friendly, creating complex tests can still require a learning curve, particularly for users with no prior experience in automated testing.
  • Environment Dependency
    Tests created using the browser extension can sometimes behave differently on different environments, requiring additional tuning and maintenance.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Ghost Inspector

Overall verdict

  • Yes, Ghost Inspector is a good tool for many automation testing needs.

Why this product is good

  • It offers a user-friendly interface that allows for easy creation and management of automated browser tests.
  • The tool supports integration with a variety of CI/CD platforms, making it suitable for DevOps environments.
  • Ghost Inspector provides robust reporting and notifications to keep teams informed about test outcomes.
  • It is cloud-based, which means there's no need for local infrastructure setup or maintenance.
  • The tool supports visual testing by capturing screenshots at each step of the test, helping to identify UI regressions.

Recommended for

  • QA engineers and testers looking for a straightforward, codeless solution to automate browser testing.
  • Development teams seeking to integrate end-to-end testing into their CI/CD pipeline easily.
  • Organizations that require reliable, scalable browser testing solutions without the overhead of maintaining testing infrastructure.
  • Product teams looking for non-technical team members to participate in creating and maintaining automated tests.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Ghost Inspector videos

Ghost Inspector - Automated UI Testing and Monitoring

More videos:

  • Review - Data-driven Testing with Selenium using Ghost Inspector
  • Review - Automated Testing with Ghost Inspector

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Ghost Inspector and Userback)
Website Testing
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Automated Testing
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing Ghost Inspector and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Ghost Inspector and Userback. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Ghost Inspector and Userback

Ghost Inspector Reviews

Top 10 Best Selenium Alternatives You Should Try
The new feature of Ghost Inspector is that the users can export their tests to other tools and can also import them back into Ghost Inspector.
Best Selenium Alternatives (Free and Paid) in 2021
Using Ghost Inspector you can build or record automated tests for your application right in your browser. It is used for website testing, browser testing, visual testing, UI testing, E2E testing. No coding is required to use Ghost Inspector. Ghost Inspector is a Selenium IDE alternative. It works through the Chrome plugin.

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Ghost Inspector should be more popular than Userback. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Ghost Inspector mentions (8)

  • 25 Best SaaS Testing Tools [2024]
    Ghost Inspector is an excellent choice for teams looking to automate browser testing without writing code. As one of the best SaaS testing tools, it enables users to effortlessly create automated tests, allowing them to quickly identify and fix issues on their websites and web applications. This approach enhances overall efficiency and helps maintain a seamless user experience. - Source: dev.to / over 1 year ago
  • Cheap tests with Ghost Inspector
    Ghost Inspector is a testing service for monitoring key site functionality. All tests are stored in the cloud and running continuously and notify you on error or variance is detected. - Source: dev.to / about 2 years ago
  • How do you full functional/regression tests in Svelte/Sveltekit?
    Playwright is good but there is also other kind of tools like https://reflect.run/ and https://ghostinspector.com/ that are perfect for end user testing. Hope it helps. Source: over 3 years ago
  • Ask HN: Which E2E tool to pick? Need reliability and speed
    It depends on your stack and app type, but I had great experience with Ghost Inspector https://ghostinspector.com/. - Source: Hacker News / over 3 years ago
  • Is Codeless Automation Testing Revolutionizing the Testing Industry?
    Ghost Inspector provides codeless automation testing for web apps and websites. Its intuitive editor allows easy maintenance, continuous testing, requiring no coding skills. It has extensive features suitable for both novice QA testers and seasoned test engineers. Source: almost 4 years ago
View more

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing Ghost Inspector and Userback, you can also consider the following products

TestMu AI (Formerly LambdaTest) - Worldโ€™s first full-stack Agentic AI Quality Engineering platform.

Marker.io - Visual feedback and bug reporting tool for websites

BrowserStack - BrowserStack is a software testing platform for developers to comprehensively test websites and mobile applications for quality.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

BugHerd - BugHerd: The Website Feedback Tool for Agencies