Software Alternatives & Reviews

GetSiteControl VS LiveAgent

Compare GetSiteControl VS LiveAgent and see what are their differences

GetSiteControl logo GetSiteControl

Website popup builder & email marketing suite for ecommerce

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • GetSiteControl Landing page
    Landing page //
    2023-06-09

Getsitecontrol is an email marketing platform for online stores. It provides merchants with the tools they need to promote special offers, collect emails, manage contacts, and build email marketing workflows.

Getsitecontrol has an official Shopify app, a WordPress plugin, and a Wix app. However, it works on any other website platform including Squarespace, Bigcommerce, Magento, and others.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

GetSiteControl

$ Details
paid Free Trial $9.0 / Monthly (20K monthly popup views)
Platforms
Shopify Wix Wordpress Squarespace Magento BigCommerce Weebly Drupal
Release Date
-

GetSiteControl features and specs

  • Popup template gallery: Yes
  • Contact database: Yes
  • Audience segmentation: Yes
  • Email marketing automations: Yes
  • Pop-up and inline website forms: Yes
  • Promo popup and bars: Yes
  • Website surveys: Yes
  • Exit-intent popups: Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

GetSiteControl videos

Grow Shopify sales with Getsitecontrol

More videos:

  • Review - Review of GetSiteControl - Popup Plugin for WordPress
  • Review - GetSiteControl: Power Up Your Website
  • Review - GetSiteControl Review - Widgets for your Website!

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to GetSiteControl and LiveAgent)
Popups
100 100%
0% 0
Customer Support
0 0%
100% 100
Conversion Optimization
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing GetSiteControl and LiveAgent.

How would you describe your primary audience?

GetSiteControl's answer

Ecommerce brands, Shopify merchants, small & medium businesses and creators selling their products and services online.

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare GetSiteControl and LiveAgent

GetSiteControl Reviews

We have no reviews of GetSiteControl yet.
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LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, GetSiteControl seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

GetSiteControl mentions (2)

  • getsitecontrol.com - alternatives
    Any getsitecontrol.com alternatives that can be recommended. Granted it is very easy to use and we use it simply to put up banners and some limited marketing stuff. But $45/month($1740/year) for 5 sites is limiting. That can't be the norm. Source: about 1 year ago
  • What are the best WordPress marketing plugins?
    GetSiteControl - my favorite email opt-in tool. It’s more customizable, and they have their own app for creating the optin forms (there is a WP plugin for integration). Source: over 1 year ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing GetSiteControl and LiveAgent, you can also consider the following products

OptinMonster - OptinMonster helps to convert abandoning website visitors into subscribers and customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sumo - Free tools to grow your email list.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Sleeknote - Set up lead capture forms on your website in minutes. No coding required. Sync your new email leads with your favorite email service provider. Try for free.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.