Software Alternatives & Reviews

GetSatisfaction VS ZenDesk

Compare GetSatisfaction VS ZenDesk and see what are their differences


Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.

Zendesk is a beautiful, lightweight help-desk solution.
GetSatisfaction Landing Page
GetSatisfaction Landing Page
ZenDesk Landing Page
ZenDesk Landing Page

GetSatisfaction details

Categories
Help Desk Customer Feedback Customer Support
Website getsatisfaction.com  
Pricing URL Official GetSatisfaction Pricing  

ZenDesk details

Categories
Help Desk Support Customer Support
Website zendesk.com  
Pricing URL Official ZenDesk Pricing  

GetSatisfaction videos

Getsatisfaction - Pivotal Tracker

ZenDesk videos

Introduction to Zendesk Support (for beginners)

More videos:

  • - Zendesk product demo
  • - Zendesk Review

Category Popularity

0-100% (relative to GetSatisfaction and ZenDesk)
6
6%
94%
94
100
100%
0%
0
5
5%
95%
95
0
0%
100%
100

Reviews

These are some of the external sources and on-site user reviews we've used to compare GetSatisfaction and ZenDesk

GetSatisfaction Reviews

HOW TO: Set Up a Q&A Website in Minutes – the Best Options Reviewed & Compared
UserVoice is very much like GetSatisfaction with some similar aspects and several differences. UV allows your users to ask questions, suggest, vote, and comment all for feedback from you. The user experience is simplistic in its own way, offers quick accessibility, and delivers results. UserVoice aims to solve the problem of disconnection and miscommunication between you and...

ZenDesk Reviews

"Pay 880$ per month" - Intercom
Zendesk is more enterprise. I am looking for a chat tool with company details of the person who triggered the chat.
Best Customer Service Software
The full-service support suite from Zendesk has it all. But not every business needs something this comprehensive. If you’re looking for something a little bit more basic, Zendesk offers more affordable options for smaller businesses.
Running an Internal Helpdesk inside Slack
The pricing for Zendesk for Slack is a bit different, you can only access Zendesk for Slack if you have paid for a team plan (or higher) of Zendesk Support. Zendesk Support has a monthly and annual plan. The monthly plan costs $49/year ($5 per month per agent), whereas the monthly plan costs $9/month ($59 annually per agent).
Source: medium.com
11 Best Help Desk Software to Totally Check out in 2020!
There are hardly a few who haven’t heard of the much sought-after Zendesk. The help desk software prevails to be one of the best even to this day, thanks to its powerful set of features and excellent services. Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc....
Freshdesk vs Zendesk – An Expert Review for You
Zendesk is a unique combination of industry knowledge, user and customer requirements as well as innovation. There are thousands of people and businesses that rely on Zendesk to manage their clients on a daily basis.
Source: sprout24.com

Social recommendations and mentions

Based on our record, ZenDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

GetSatisfaction mentions (0)

We have not tracked any mentions of GetSatisfaction yet. Tracking of GetSatisfaction recommendations started around Mar 2021.

ZenDesk mentions (1)

  • Question regarding binance having a plan to improve their support department and bring back a bit of trust with this company
    SOO!!!! I'd like to know if Binance is ever going to resolve the insane wait time between ticket responses and work on reducing the amount of issues people have with their platform? This being for binance.com, binance.us and their seperate support site through zendesk.com. - Source: Reddit / 7 months ago

What are some alternatives?

When comparing GetSatisfaction and ZenDesk, you can also consider the following products

UseResponse - Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

UserReport - Free online usability surveys with demographic information. Detailed click tracking for websites and feedback button for online user forum. Easy signup.

User reviews

Share your experience with using GetSatisfaction and ZenDesk. For example, how are they different and which one is better?

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