Software Alternatives, Accelerators & Startups

Geneva VS Intercom

Compare Geneva VS Intercom and see what are their differences

Geneva logo Geneva

An all-in-one communication app for groups & communities

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Geneva Landing page
    Landing page //
    2023-08-25
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Geneva videos

Geneva Review /// Project QT

More videos:

  • Review - 10 things I wish I knew before moving to Geneva, Switzerland
  • Review - McLaren 600 LT Spider MSO - Review & First Look - Geneva Motor Show 2019

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Geneva and Intercom)
Productivity
100 100%
0% 0
Customer Support
0 0%
100% 100
Messaging
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using Geneva and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Geneva and Intercom

Geneva Reviews

20 Telegram Alternatives to Chat With in 2024
Geneva is definitely equal to Telegram when it comes to video calling (either 1:1 or groups), and they've created a cool interface. You can create and schedule events with Geneva, and the app will give notifications to members when it starts.

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Intercom should be more popular than Geneva. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Geneva mentions (3)

  • Rule change for 16/17 posts
    Tbf, Reddit isn't the best place in terms of moderation. I feel like Discord or better yet https://geneva.com/ would be better for a AgeGap community. I've thought about building a house on Geneva tbh. Source: about 3 years ago
  • Geneva: An all-in-one communication app for groups & communities
    Hey everyone! Wanted to post because my team and I have officially publicly launched our new app called Geneva. It’s a group communication app built for all the groups in your life and designed to work just as well for a group of 10 as a group of 10,000. Source: about 3 years ago
  • Advice for an app launch
    Hello all! If any of you are looking for an example of a big app that highlights Swift’s flexibility and innovation with efficient memory management, concise code structure, and dynamic libraries check out Geneva. Source: about 3 years ago

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
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What are some alternatives?

When comparing Geneva and Intercom, you can also consider the following products

Circle.so - Bring together your discussions, memberships, and content. Integrate a thriving community wherever your audience is, all under your own brand.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Threado - Threado is the command centre for your online community. Measure engagement, get detailed insights and automate your operational tasks.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Orbit.love - Grow and measure your community across any platform with Orbit, the community experience platform. Try Orbit for free!

Drift - A messaging app that helps you grow your business.