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Genesys PureConnect VS Cisco Unified Contact Center

Compare Genesys PureConnect VS Cisco Unified Contact Center and see what are their differences

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Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Cisco Unified Contact Center logo Cisco Unified Contact Center

The Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, and multichannel contact management over an IP infrastructure.
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • Cisco Unified Contact Center Landing page
    Landing page //
    2023-09-29

Genesys PureConnect videos

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Cisco Unified Contact Center videos

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Installing a Cisco Unified Contact Center Express (UCCX) Server

More videos:

  • Review - Community Tech Talk Cisco Unified Contact Center Express 10.0 Upgrade

Category Popularity

0-100% (relative to Genesys PureConnect and Cisco Unified Contact Center)

Genesys PureConnect

Cisco Unified Contact Center

Communication
94 94%
Communication
6% 6
Customer Support
100 100%
Customer Support
0% 0
Call Center Software
82 82%
Call Center Software
18% 18
Enterprise Communication
96 96%
Enterprise Communication
4% 4

User comments

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What are some alternatives?

When comparing Genesys PureConnect and Cisco Unified Contact Center, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Alcatel-Lucent Call Center Office - A scalable and reliable contact center solution for up to 5,000 agents.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

ChaseData Call Center Software - Affordable, powerful and easy-to-use call center software solutions for businesses looking to improve and increase performance of call centers.

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