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Cisco Unified Contact Center VS Genesys Cloud

Compare Cisco Unified Contact Center VS Genesys Cloud and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Cisco Unified Contact Center logo Cisco Unified Contact Center

The Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, and multichannel contact management over an IP infrastructure.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Cisco Unified Contact Center Landing page
    Landing page //
    2023-09-29
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Cisco Unified Contact Center videos

+ Add

Installing a Cisco Unified Contact Center Express (UCCX) Server

More videos:

  • Review - Community Tech Talk Cisco Unified Contact Center Express 10.0 Upgrade

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Cisco Unified Contact Center and Genesys Cloud)

Cisco Unified Contact Center

Genesys Cloud

Communication
5 5%
Communication
95% 95
Call Center Software
17 17%
Call Center Software
83% 83
Enterprise Communication
3 3%
Enterprise Communication
97% 97
Phone System
100 100%
Phone System
0% 0

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What are some alternatives?

When comparing Cisco Unified Contact Center and Genesys Cloud, you can also consider the following products

Alcatel-Lucent Call Center Office - A scalable and reliable contact center solution for up to 5,000 agents.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

ChaseData Call Center Software - Affordable, powerful and easy-to-use call center software solutions for businesses looking to improve and increase performance of call centers.

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