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Cisco Unified Contact Center VS NICE inContact CXone

Compare Cisco Unified Contact Center VS NICE inContact CXone and see what are their differences

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Cisco Unified Contact Center logo Cisco Unified Contact Center

The Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, and multichannel contact management over an IP infrastructure.

NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.
  • Cisco Unified Contact Center Landing page
    Landing page //
    2023-09-29
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26

Cisco Unified Contact Center videos

+ Add

Installing a Cisco Unified Contact Center Express (UCCX) Server

More videos:

  • Review - Community Tech Talk Cisco Unified Contact Center Express 10.0 Upgrade

NICE inContact CXone videos

+ Add

NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Category Popularity

0-100% (relative to Cisco Unified Contact Center and NICE inContact CXone)

Cisco Unified Contact Center

NICE inContact CXone

Communication
26 26%
Communication
74% 74
Call Center Software
100 100%
Call Center Software
0% 0
Employee Scheduling
0 0%
Employee Scheduling
100% 100
Phone System
100 100%
Phone System
0% 0

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What are some alternatives?

When comparing Cisco Unified Contact Center and NICE inContact CXone, you can also consider the following products

Alcatel-Lucent Call Center Office - A scalable and reliable contact center solution for up to 5,000 agents.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

ChaseData Call Center Software - Affordable, powerful and easy-to-use call center software solutions for businesses looking to improve and increase performance of call centers.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

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