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Genesys PureConnect VS NICE inContact CXone

Compare Genesys PureConnect VS NICE inContact CXone and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26

Genesys PureConnect videos

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NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Category Popularity

0-100% (relative to Genesys PureConnect and NICE inContact CXone)

Genesys PureConnect

NICE inContact CXone

Communication
84 84%
Communication
16% 16
Customer Support
91 91%
Customer Support
9% 9
Employee Scheduling
0 0%
Employee Scheduling
100% 100
Enterprise Communication
91 91%
Enterprise Communication
9% 9

User comments

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What are some alternatives?

When comparing Genesys PureConnect and NICE inContact CXone, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Genesys Engage - Contact Center Operations

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