Software Alternatives, Accelerators & Startups
Register | Login

Cisco Unified Contact Center VS NICE inContact

Compare Cisco Unified Contact Center VS NICE inContact and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Cisco Unified Contact Center logo Cisco Unified Contact Center

The Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, and multichannel contact management over an IP infrastructure.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Cisco Unified Contact Center Landing page
    Landing page //
    2023-09-29
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Cisco Unified Contact Center videos

+ Add

Installing a Cisco Unified Contact Center Express (UCCX) Server

More videos:

  • Review - Community Tech Talk Cisco Unified Contact Center Express 10.0 Upgrade

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Cisco Unified Contact Center and NICE inContact)

Cisco Unified Contact Center

NICE inContact

Communication
5 5%
Communication
95% 95
Call Center Software
14 14%
Call Center Software
86% 86
Enterprise Communication
3 3%
Enterprise Communication
97% 97
Phone System
100 100%
Phone System
0% 0

User comments

Share your experience with using Cisco Unified Contact Center and NICE inContact. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Cisco Unified Contact Center and NICE inContact

Cisco Unified Contact Center Reviews

We have no reviews of Cisco Unified Contact Center yet.
Be the first one to post

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Cisco Unified Contact Center and NICE inContact, you can also consider the following products

Alcatel-Lucent Call Center Office - A scalable and reliable contact center solution for up to 5,000 agents.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

ChaseData Call Center Software - Affordable, powerful and easy-to-use call center software solutions for businesses looking to improve and increase performance of call centers.

Loading...