fruux Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

fruux mentions (9)

• Google Calendar alternatives

  Got a great suggestion from user MrPanofsky who recommended fruux. Gonna use calendar Fruux (https://fruux.com) in combination with calendar client OneCalendar (https://apps.apple.com/se/app/one-calendar/id1238379385?l=en-GB). Source: 11 months ago

• Way to move tasks to iPhone/iOS? (I know, I know...)

  I ended up using the free tier of fruux.com (CalDAV service) to sync tasks to iOS. Everything looked good in fruux but was off by +1 days in iOS, not sure why but it was an easy fix. Source: almost 2 years ago

• How Important Is It To Encrypt Contacts?

  Your original question was about how important it is to encrypt contacts and I think it depends. If you just want to keep your data out of Google's data collection hands, then there are other options to store/sync contacts and calendar data (but most are not E2EE). There aren't a lot of options that I've found as most people don't want to pay for this when they can get it free from Google or Apple. Fruux is... Source: over 2 years ago

• Calendar and Contact Sync Tools

  Fruux is a cross-platform and cross-device unified contacts/calendaring solution. Source: over 2 years ago

• Looking for a daily/monthly planner & diary combo app

  I haven't tried this one yet but I know that it's cross-platform. It does cost money but there is probably a free trial period. Fruux. Source: almost 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago