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Freshservice VS Feedback Loop

Compare Freshservice VS Feedback Loop and see what are their differences

Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

Freshservice Homepage
Rating
0 reviews
Alternatives Is it good?
Feedback Loop

Collect customer feedback for your SaaS.

Feedback Loop Speed Up Feedback Collection Process
Rating
0 reviews
Pricing
Paid Free trial $12 / Monthly
Alternatives Is it good?
Insightful.io
The precision Work Intelligence for actionable bottom line impact and #1 workforce analytics software that shows how work actually happens: get real-time and historical data, understand productivity at every level, track AI adoption across your org. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Freshservice seems to be more popular. It has been mentioned 3 times since March 2021.

social mentions
3 vs 0
Project Management popularity
100% vs 0%
alternatives listed
240+ vs 49

Base details

Website, pricing, platforms and company facts side by side.

Freshservice
Feedback Loop
Website freshworks.com tryfeedbackloop.com
Pricing
Official pricing
Paid Free trial $12 / Monthly Official pricing
Platforms —
Web
Company Startup from India Startup from France · 1 - 9 employees
Listed in
Project Management Task Management IT Management Work Management Productivity Time Tracking ITSM +4
Feedback Customer Feedback User Feedback Management User Feedback +1

About Freshservice and Feedback Loop

In their own words, as submitted to SaaSHub.

Freshservice
Feedback Loop

No description of Freshservice yet.

Get an easy way to collect Feedback & feature requests from your customers so you can reduce churn and build a better software.

Read more about Feedback Loop

Features and specs

What each product offers, as listed by its team.

Freshservice 7 features
Feedback Loop 3 features
  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Possible disadvantages

  • Cost
    Can be expensive for smaller organizations or startups, especially when opting for higher-tier plans.
  • Learning Curve
    Despite a user-friendly interface, some features require a significant learning curve to utilize effectively.
  • Limited Out-of-the-box Automation
    Some users might find the out-of-the-box automation options limiting and may need custom scripts for advanced workflows.
  • Customer Support
    Some users report that Freshservice's customer support can be slow to respond and not always helpful.
  • Mobile App Limitations
    The mobile app lacks some of the functionalities available on the desktop version, limiting its utility.
  • Customization Complexity
    Though it is customizable, making advanced customizations can be complex and time-consuming.
  • Modern dashboard
    Track, manage, and update all the feedback created by your users in a user-friendly and simple dashboard designed for every founder.
  • Integratable widget
    The widget, which you can see in the bottom right corner of the current page, allows you to receive feedback from your users directly through your app.
  • Browser extension
    A Chrome extension that allows you and your team to leave sticky notes on the web, visible in real time.

Analysis

An editorial look at what each product does well and who it suits.

Freshservice
Feedback Loop

No analysis of Freshservice yet.

Overall verdict

  • Feedback Loop is a solid, well-regarded platform for gathering fast, actionable customer and user feedback, making it a strong choice for teams that want to validate ideas and iterate quickly before committing resources.

Why this product is good

  • Enables rapid collection of user and customer feedback, helping teams validate concepts early
  • Streamlines the process of testing product ideas, messaging, and designs with real audiences
  • Provides actionable insights that can reduce the risk of building the wrong features
  • Helps product and marketing teams make data-informed decisions faster
  • Can shorten development cycles by catching issues before launch

Recommended for

  • Product managers looking to validate features and concepts
  • Startups and teams practicing lean or agile development
  • Marketing teams testing messaging and positioning
  • UX and design teams seeking early user input
  • Companies wanting to reduce risk before major product investments

Videos

Walkthroughs and reviews on video.

Freshservice 11 videos + Add
Feedback Loop 1 video + Add

Freshservice - A Quick Overview

More videos

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Positive and Negative Feedback Loops

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Freshservice
Feedback Loop
100% 100%
Project Management
0% 0%
0% 0%
Customer Feedback
100% 100%
100% 100%
Monitoring Tools
0% 0%
0% 0%
Feedback
100% 100%

Questions & Answers

As answered by people managing Freshservice and Feedback Loop.

What makes your product unique?

Feedback Loop's answer:

Use FeedbackLoop if you want a simple to integrate, cheap, versatile tool to collect customer feedback.

Why should a person choose your product over its competitors?

Feedback Loop's answer:

Cheaper, we actually listen to your feedback and improve our product daily ;)

How would you describe the primary audience of your product?

Feedback Loop's answer:

From small indie-hackers to companies. We even offer custom solutions if requested (contact us).

User comments

Share your experience with using Freshservice and Feedback Loop. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Freshservice no reviews yet
Feedback Loop no reviews yet

View more

We have no reviews of Feedback Loop yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Freshservice 3 mentions
Feedback Loop 0 mentions
  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 4 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 4 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both... Source: over 5 years ago

Tracking Feedback Loop since Jun 2024.

Alternatives to Freshservice and Feedback Loop

When comparing Freshservice and Feedback Loop, you can also consider the following products.

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