Based on our record, Freshservice should be more popular than Code42. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
It's not a big surprise, given that Code42 (the parent company) pretends they have nothing to do with Crashplan. They've done a massive pivot to some kind of security company, with ZERO references to the OG product of Crashplan on code42.com, which (I'm guessing) is the bulk of their revenue. If you do a site search on google, you'll find some old links, but they just push you over to crashplan.com. Source: almost 2 years ago
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