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Freshservice VS Code42

Compare Freshservice VS Code42 and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.

Code42 logo Code42

Code42 is a SaaS solution for enterprises that secures all user data on one secure platform, leaving you and your business secure in the knowledge that both your employee's and customer's data is protected. Read more about Code42.
  • Freshservice Homepage
    Homepage //
    2025-10-07
  • Code42 Landing page
    Landing page //
    2023-09-12

Freshservice

Website
freshworks.com
Pricing URL
Official Freshservice Pricing
Release Date
-
Startup details
Country
India
Edit details

Code42

Website
code42.com
Pricing URL
Official Code42 Pricing
Release Date
2001 January
Startup details
Country
United States
State
Minnesota
City
Minneapolis
Founder(s)
Brian Bispala
Employees
500 - 999
Edit details

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Possible disadvantages of Freshservice

  • Cost
    Can be expensive for smaller organizations or startups, especially when opting for higher-tier plans.
  • Learning Curve
    Despite a user-friendly interface, some features require a significant learning curve to utilize effectively.
  • Limited Out-of-the-box Automation
    Some users might find the out-of-the-box automation options limiting and may need custom scripts for advanced workflows.
  • Customer Support
    Some users report that Freshservice's customer support can be slow to respond and not always helpful.
  • Mobile App Limitations
    The mobile app lacks some of the functionalities available on the desktop version, limiting its utility.
  • Customization Complexity
    Though it is customizable, making advanced customizations can be complex and time-consuming.

Code42 features and specs

  • Comprehensive Data Protection
    Code42 offers extensive data backup and recovery solutions, ensuring that user data is protected against loss or accidental deletion.
  • Real-Time Backup
    The platform provides real-time and continuous backups, minimizing data loss by ensuring the latest data is always protected.
  • Cross-Platform Support
    Code42 supports multiple operating systems, including Windows, macOS, and Linux, offering flexibility for diverse IT environments.
  • User-Friendly Interface
    The software features an intuitive and easy-to-navigate interface, making it accessible even for users with limited technical knowledge.
  • Strong Security Measures
    Code42 implements robust encryption both in transit and at rest, ensuring that user data remains secure and confidential.
  • Scalability
    The platform is designed to scale with business growth, from small businesses to large enterprises, providing tailored solutions as needs evolve.
  • Centralized Management
    Administrators can manage and monitor all backups from a central dashboard, simplifying oversight and ensuring compliance with company policies.

Possible disadvantages of Code42

  • Cost
    Code42 can be expensive, especially for small businesses or startups that may have limited IT budgets.
  • Bandwidth Consumption
    Real-time backups can sometimes use significant bandwidth, potentially affecting other network activities if not managed properly.
  • Resource Intensive
    The software can be resource-intensive, potentially slowing down older or less powerful systems during backup operations.
  • Complexity in Large Deployments
    While scalable, large enterprise deployments may require significant time and expertise to set up and manage effectively.
  • Limited Mobile Support
    Currently, Code42 offers limited functionality on mobile devices compared to its desktop application.

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Code42 videos

+ Add

Introducing Code42 Next-Gen Data Loss Protection

More videos:

  • Review - MACOM Protects IP from Insider Threats with Code42 and Splunk
  • Review - You asked. We answered with Code42 CrashPlan 5.0

Category Popularity

0-100% (relative to Freshservice and Code42)

Freshservice

Code42

Project Management
100 100%
Project Management
0% 0
Monitoring Tools
54 54%
Monitoring Tools
46% 46
IT Management
100 100%
IT Management
0% 0
Cloud Storage
0 0%
Cloud Storage
100% 100

User comments

Share your experience with using Freshservice and Code42. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshservice and Code42

Freshservice Reviews

Choose an ideal ITAM software: Top 15 asset management tools
Instead of juggling spreadsheets and playing detective, Freshservice gives you one clear, up-to-date system that tracks every asset from the moment it enters your ecosystem to the day it retires. As a true asset data management software, it plugs into your existing tools, updates in real time, and lets you keep tabs on licenses, hardware, contracts โ€” the whole lifecycle โ€”...
Source: cloudaware.com
12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Code42 Reviews

Best Nessus Alternatives (Free and Paid) for 2021
Code42โ€™s Threat and Vulnerability Management software monitors for vulnerabilities on an on-going basis. It also conducts monthly internal as well as external vulnerability scans using industry-recognized top-notch vulnerability scanning tools. Identified vulnerabilities are evaluated, documented, and remediated to avoid any potential risk of the data breach.
Source: www.softwaretestingmaterial.com

Social recommendations and mentions

Based on our record, Freshservice should be more popular than Code42. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 4 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 4 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 5 years ago

Code42 mentions (1)

  • Looking for the best cloud backup for all my files
    It's not a big surprise, given that Code42 (the parent company) pretends they have nothing to do with Crashplan. They've done a massive pivot to some kind of security company, with ZERO references to the OG product of Crashplan on code42.com, which (I'm guessing) is the bulk of their revenue. If you do a site search on google, you'll find some old links, but they just push you over to crashplan.com. Source: about 4 years ago

What are some alternatives?

When comparing Freshservice and Code42, you can also consider the following products

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Symantec Data Loss Prevention - Fully protect your data with the comprehensive detection technologies and unified policies of Symantec's industry leading Data Loss Prevention (DLP).

Redmine - Flexible project management web application

Microsoft BitLocker - BitLocker is a full disk encryption feature included with Windows Vista and later.

Basecamp - A simple and elegant project management system.

Paubox - Paubox provides HIPAA compliant email encryption without the hassle of extra steps.

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