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Freshdesk VS Zoho Flow

Compare Freshdesk VS Zoho Flow and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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  3. » Reviews
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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zoho Flow logo Zoho Flow

Zoho Flow is an integration platform for effortlessly connecting web applications and automating complex business workflows.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Zoho Flow Landing page
    Landing page //
    2023-08-29

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Zoho Flow features and specs

  • User-Friendly Interface
    Zoho Flow features an intuitive drag-and-drop interface, making it easier for users to create and manage workflows without needing programming skills.
  • Wide Range of Integrations
    Supports a vast array of apps and services, enabling users to automate tasks across different platforms and streamline their operations.
  • Customizable Workflows
    Offers extensive customization options, allowing users to tailor workflows to meet their specific business requirements.
  • Real-Time Tracking and Alerts
    Provides real-time tracking, notifications, and alerts to ensure that users remain informed about the status of their workflows.
  • Strong Security Measures
    Implements rigorous security protocols to safeguard user data and maintain confidentiality.
  • Integration with Other Zoho Products
    Works seamlessly with other Zoho applications, enhancing its utility for businesses already using Zoho's suite of tools.

Possible disadvantages of Zoho Flow

  • Learning Curve
    Despite its user-friendly interface, users may still face a learning curve when first getting acquainted with the platform’s capabilities.
  • Performance Issues
    Some users report occasional performance issues, such as delays or failures in workflow execution, which can disrupt automated processes.
  • Limited Free Tier
    The free tier of Zoho Flow has limitations in terms of the number of available integrations and workflow complexity, which may not be sufficient for larger businesses.
  • Customer Support
    While Zoho Flow offers customer support, some users feel that the response times and resolution quality could be improved.
  • Complex Workflows
    Creating highly complex workflows can be challenging and may require a deeper understanding of the tool and its capabilities.
  • Pricing Structure
    The pricing structure may not be ideal for all businesses, especially small startups or freelancers who might find it expensive relative to their needs.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Zoho Flow videos

+ Add

Getting started with Zoho Flow

More videos:

  • Review - Zoho Flow
  • Review - How I Failed To Get Zoho Flow Working (But I Don't Think It's My Fault)

Category Popularity

0-100% (relative to Freshdesk and Zoho Flow)

Freshdesk

Zoho Flow

Customer Support
100 100%
Customer Support
0% 0
Web Service Automation
0 0%
Web Service Automation
100% 100
Help Desk
100 100%
Help Desk
0% 0
Automation
0 0%
Automation
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Zoho Flow

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Zoho Flow Reviews

15 Great Zapier Alternatives to Automate your Workflows
Zoho Flow offers a large number of apps, as well as dozens of pre-built workflows to help you get started. With a user-friendly editor, and an array of advanced features (like variables and webhooks), Zoho Flow is an excellent alternative to consider, especially for small businesses looking for an integrated suite of tools.
Source: paperform.co

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Zoho Flow mentions (0)

We have not tracked any mentions of Zoho Flow yet. Tracking of Zoho Flow recommendations started around Mar 2021.

What are some alternatives?

When comparing Freshdesk and Zoho Flow, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Make.com - Tool for workflow automation (Former Integromat)

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

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