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Intercom VS Zoho Flow

Compare Intercom VS Zoho Flow and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zoho Flow logo Zoho Flow

Zoho Flow is an integration platform for effortlessly connecting web applications and automating complex business workflows.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Zoho Flow Landing page
    Landing page //
    2023-08-29

Intercom

Website
intercom.com
Pricing URL
Official Intercom Pricing
Release Date
2011 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Ciaran Lee
Employees
500 - 999
Edit details

Zoho Flow

Website
zoho.com
Pricing URL
-
Release Date
-
Edit details

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Zoho Flow features and specs

  • User-Friendly Interface
    Zoho Flow features an intuitive drag-and-drop interface, making it easier for users to create and manage workflows without needing programming skills.
  • Wide Range of Integrations
    Supports a vast array of apps and services, enabling users to automate tasks across different platforms and streamline their operations.
  • Customizable Workflows
    Offers extensive customization options, allowing users to tailor workflows to meet their specific business requirements.
  • Real-Time Tracking and Alerts
    Provides real-time tracking, notifications, and alerts to ensure that users remain informed about the status of their workflows.
  • Strong Security Measures
    Implements rigorous security protocols to safeguard user data and maintain confidentiality.
  • Integration with Other Zoho Products
    Works seamlessly with other Zoho applications, enhancing its utility for businesses already using Zoho's suite of tools.

Possible disadvantages of Zoho Flow

  • Learning Curve
    Despite its user-friendly interface, users may still face a learning curve when first getting acquainted with the platform’s capabilities.
  • Performance Issues
    Some users report occasional performance issues, such as delays or failures in workflow execution, which can disrupt automated processes.
  • Limited Free Tier
    The free tier of Zoho Flow has limitations in terms of the number of available integrations and workflow complexity, which may not be sufficient for larger businesses.
  • Customer Support
    While Zoho Flow offers customer support, some users feel that the response times and resolution quality could be improved.
  • Complex Workflows
    Creating highly complex workflows can be challenging and may require a deeper understanding of the tool and its capabilities.
  • Pricing Structure
    The pricing structure may not be ideal for all businesses, especially small startups or freelancers who might find it expensive relative to their needs.

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Zoho Flow videos

+ Add

Getting started with Zoho Flow

More videos:

  • Review - Zoho Flow
  • Review - How I Failed To Get Zoho Flow Working (But I Don't Think It's My Fault)

Category Popularity

0-100% (relative to Intercom and Zoho Flow)

Intercom

Zoho Flow

Customer Support
100 100%
Customer Support
0% 0
Web Service Automation
0 0%
Web Service Automation
100% 100
CRM
100 100%
CRM
0% 0
Automation
0 0%
Automation
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Zoho Flow

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Zoho Flow Reviews

15 Great Zapier Alternatives to Automate your Workflows
Zoho Flow offers a large number of apps, as well as dozens of pre-built workflows to help you get started. With a user-friendly editor, and an array of advanced features (like variables and webhooks), Zoho Flow is an excellent alternative to consider, especially for small businesses looking for an integrated suite of tools.
Source: paperform.co

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Zoho Flow mentions (0)

We have not tracked any mentions of Zoho Flow yet. Tracking of Zoho Flow recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and Zoho Flow, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Make.com - Tool for workflow automation (Former Integromat)

Drift - A messaging app that helps you grow your business.

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

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