Freshdesk VS Wave Financial

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Wave Financial Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Wave Financial mentions (42)

• First freelancing gig, need advice

  If you need CC processing for yourself, go to waveapps.com and go create an account. Source: 11 months ago

• Proposal, Invoice, and Payment Solutions

  I use waveapps.com. It's free and keeps track of everything all in one spot. You can even accept credit cards through them. Source: almost 1 year ago

• Time to say goodbye to Quickbooks

  You know that Quicken comes from the same company as Quickbooks, right? Personally I would go back to a #2 and ledger paper before I give Intuit another nickel. Quicken For Small Business looks inexpensive at the moment, but it is also SaaS and they will still have you by the short hairs just like they do now. Take a look at waveapps.com . It's free for the basic accounting software. Source: about 1 year ago

• Just confirming for others that QB 2022 did indeed die at end of subscription

  You can dig for my other post if you want, short story is that I was tricked into upgrading from QB Desktop 2019 to 2022 because "2019 will stop working". I was not told QBD 2022 was subscription based. They hit me up 30 days before end of subscription and jacked my annual fee from $220 to $549. After 15 years I'm done with this. Solo Freelancer. Don't need to pay for something that I don't use all the features.... Source: about 1 year ago

• Payroll expense tracking?

  Wave does all of this. I only use the invoicing product, but I know they also offer bookkeeping and even payroll services. Source: about 1 year ago