Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Vanilla Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Vanilla mentions (14)

• Tools that keep me productive

  I used Vanilla for the longest time for my top menu bar icons, but once I got a MacBook Pro with the notch, it just didn't work well. I've since moved on to Bartender for managing my menu bar. - Source: dev.to / about 1 month ago

• Everything I install and set up on a new MacBook as a web developer

  If I’m recording a full screen capture for videos, I like to hide the app icons at the top of the screen. I use Vanilla for this. - Source: dev.to / 6 months ago

• Free alternative to Bartender besides Hidden Bar on M1 MBP 14"

  Vanilla. But here you are sure to find more of your liking. Source: over 1 year ago

• Free Alternatives to Bartender?

  I use (and quite like) Vanilla. https://matthewpalmer.net/vanilla/. Source: almost 2 years ago

• Turn off the Evernote Helper

  This is a more general solution. But I really like this one to get control over what I want to hide https://matthewpalmer.net/vanilla/. Source: almost 2 years ago