Freshdesk VS Upscale
Compare Freshdesk VS Upscale and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Upscale is a sales engagement platform that provides multi-touch prospect engagement using email, phone calls, social media, and more. Sales teams can bring consistency in interactions and follow-ups with prospects through sales outreach automation. The AI-powered insights help automate communication with guided recommendations on the next steps. It provides the scope of personalization, automates routine tasks through triggers, and ensures consistency at scale. Sales representatives can engage prospects with meaningful conversations by analyzing call recordings and A/B testing variations.
Sales teams can design revenue-generating prospecting sequences with actionable insights from personalized sales activities. Upscale helps in building repeatable sequences by identifying actions that replicate winning behavior. You can design the core of dynamic sales playbooks by understanding different personas, use cases, and other aspects. The curated sales stack on Upscale ensures sales development representatives can outperform their target and crush the organization-level revenue goals faster.
With a sales engagement platform, you can optimize the sales funnel across multiple channels to increase the conversion rate. It enables you to adopt repeatable sales processes that attract winning, more qualified prospects. There is a considerable improvement in sales team collaboration. You can identify best practices from different sales development reps and create winning strategies at scale. The actionable insights help you strengthen your revenue generation efforts and prove strategic value simultaneously.
A sales engagement platform is an essential tool in the remote selling environment. You can cover sales activities exhaustively with a structured approach. Sales workflows help eliminate guesswork from sales activities. Within a digital salesroom, sales engagement applications work as accelerators and empower the entire sales team to achieve consistent results.
Freshdesk UpscaleNo features have been listed yet.
Upscale's answer:
Upscale, a sales engagement platform, improves seller efficiency and productivity by simplifying the execution of daily sales activities. Sales teams can engage prospects with minimal clicks, structure their sales outreach process and facilitate CRM adoption at scale.
Upscale's answer:
-React.js -Node.js -MongoDB -DynamoDB -Serverless -AWS Lambda -AWS Step Function -AWS SQS -AWS CloudFormation -Next.js -WordPress
Upscale's answer:
-iZooto -Datawrkz -Affable -Limechat -Elevate -Konnect Insights
Upscale's answer:
Sandeep Singh encountered challenges in the sales processes at his previous startup, InfiSecure (a B2B bot mitigation platform), which Barracuda Networks acquired in 2019. One of the primary roadblocks and learnings was sales engagement.
How do you get better at booking qualified meetings at scale? How do you make revenue a predictable process? This involves structuring sales activities and ensuring reps don’t follow random prospecting processes. Instead of staying in the dark about activities leading to conversations, sales teams need insights and intelligence. Tracking activities can drive insights to make the most out of them and increase revenue.
Most companies need help to meet the ever-increasing demand for high-volume prospecting. Since everything is manual, sales reps depend on multiple data sources (CRM, social media, and manual notes, among others). It’s time-consuming and erroneous. Upscale is working towards reversing this trend by automating and personalizing prospecting with structured sequences and actionable insights.
Following a successful exit, Sandeep started his startup's second innings with Amit Mastud with Upscale in August 2020. By December 2020, Upscale raised $700,000 in its pre-seed funding from GSF Accelerator, Java Capital, 100x Entrepreneur, and other angel investors. In July 2021, the alpha version of the platform went live. We currently work with more than 60 customers across the USA, Europe, and India.
Upscale's answer:
Upscale is built for sales teams (sales development reps) in B2B SaaS companies responsible for sales prospecting resulting in qualified meetings and accelerating revenue growth.
Upscale's answer:
Upscale is an affordable and transparent platform that gives you flexible multi-channel sequences, and an intuitive interface. We have 24/7 responsive customer support superstars!
Our focus is to help sales teams create the perfect playbook by automating sales activities, spotting data-driven insights, and equipping sales teams with the knowledge they need to be proactive. All of this will make your sales team stay productive always!
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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