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Freshdesk VS Tree Plotter

Compare Freshdesk VS Tree Plotter and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Tree Plotter logo Tree Plotter

Cloud-based tree inventory management for urban forestry
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Tree Plotter Landing page
    Landing page //
    2022-07-23

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Tree Plotter features and specs

  • User-Friendly Interface
    Tree Plotter offers a highly intuitive and easy-to-navigate user interface, making it accessible for users of varying technical abilities.
  • Comprehensive Data Management
    The platform allows users to collect, manage, and analyze a wide array of data related to trees, such as species, health, and location.
  • Customizable Reports
    Tree Plotter provides customizable reporting tools that enable users to generate detailed and specific reports based on various data parameters.
  • Mobile Accessibility
    Offers a mobile-friendly version, enabling users to access and update tree data in the field in real-time.
  • GIS Integration
    Integrates well with Geographic Information System (GIS) technology, allowing for advanced mapping and spatial analysis.
  • Collaboration Features
    Facilitates collaboration among team members with its sharing and permissions settings, enhancing collective project efforts.
  • Cloud-Based
    As a cloud-based platform, it provides secure data storage and easy access from anywhere with an internet connection.

Possible disadvantages of Tree Plotter

  • Cost
    The pricing for Tree Plotter can be relatively high, which may be a barrier for smaller organizations or individual users.
  • Learning Curve
    Despite its user-friendly interface, the platform can have a steep learning curve for users new to tree management software or GIS.
  • Internet Dependency
    Being a cloud-based solution, it requires a stable internet connection for optimal performance, which may not always be available in the field.
  • Limited Free Features
    The free version of Tree Plotter comes with limited features, necessitating a paid subscription to access the full suite of tools.
  • Customization Limitations
    While offering some customization options, certain advanced customizations may not be possible without additional support or development.
  • Data Privacy Concerns
    As with any cloud-based service, there might be concerns over data privacy and security, especially regarding sensitive environmental data.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Analysis of Tree Plotter

Overall verdict

  • Overall, Tree Plotter is a highly recommended tool for those looking to efficiently manage and analyze urban forestry data. Its user-friendly interface, extensive functionalities, and ability to integrate with other systems make it a valuable resource for both small and large-scale urban forestry projects.

Why this product is good

  • Tree Plotter by PlanIT Geo is generally considered a good tool because it offers a comprehensive suite of features for urban forestry management. It provides users with geospatial mapping capabilities, data collection tools, and robust analytics, enabling effective management and planning of urban trees. Its cloud-based platform ensures accessibility from any location and device, which enhances collaboration and data sharing among teams.

Recommended for

  • Urban foresters
  • Environmental consultants
  • City planners
  • Municipal government agencies
  • Non-profit organizations focused on urban ecology
  • Educational institutions involved in forestry research

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Tree Plotter videos

+ Add

Canopy Planner and Tree Plotter Tutorial - Jacksonville, Florida

Category Popularity

0-100% (relative to Freshdesk and Tree Plotter)

Freshdesk

Tree Plotter

Customer Support
100 100%
Customer Support
0% 0
Forestry And Lumber Industry Vertical
0 0%
Forestry And Lumber Industry Vertical
100% 100
Help Desk
100 100%
Help Desk
0% 0
Business Management
0 0%
Business Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Tree Plotter

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Tree Plotter Reviews

We have no reviews of Tree Plotter yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshdesk seems to be a lot more popular than Tree Plotter. While we know about 12 links to Freshdesk, we've tracked only 1 mention of Tree Plotter. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 1 year ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 1 year ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 2 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 3 years ago
View more

Tree Plotter mentions (1)

  • Tracking Newly Planted trees, Can any recommend software for this
    Plan it geo also has a tool called tree plotter which is designed specifically for tree inventory. https://planitgeo.com/treeplotter/. Source: about 4 years ago

What are some alternatives?

When comparing Freshdesk and Tree Plotter, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Stumpage Appraisals - Enfor Appraisals is a timber stumpage appraisal software developed for the forest industry by Enfor Consultants.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LIMS - LIMS is a business management software for the timber and wood products industries with features of a log or timber accounting system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Forest Metrix - Forest Metrix gives instant summaries in the field, including the charts and tables included in management report.

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