Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

TotalFinder Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

TotalFinder mentions (11)

• Done with Pathfinder

  TotalFinder is back. You need to disable SIP, but if you know what you are doing on your mac and don't open/download shady stuff, it should be fine. Source: about 1 year ago

• What is the best alternative to the Guake terminal in macOS with the most closed-in look and functionality?

  And just since visor mode was mentioned as a requirement, I'd like to mention that I also run TotalFinder which—among many other things—extends Finder into running in visor mode as well. Source: over 1 year ago

• lol - what?

  Back in 2010 I upgrade from a MDD tower Powermac to a Mac Mini (CD tray) and I was so amazed that never bought another Mac tower again. I use CCC to clone my drive to the mini and so on. Now I have that Mac Mini 2012 just for audio production. I don’t even use it for internet or anything else. I have a crossover cable to my main Mac so I can manage files between them. There some apps that I use with that Mac that... Source: over 1 year ago

• Better Finder?

  Totalfinder offers considerable improvements to the native finder app. If you are prepared to accept the install hacks. Source: over 1 year ago

• Considering MBPs and am not sure (moving from Arch Linux on Lenovo X1 Carbon Gen 7)

  There is a little confusion as most macOS users are not familiar with the difference between a window manager and a window tiling manager. There are a ton of great window manager (Magnet is still one of the common ones around which you brought up, but Mosaic is my favorite. Most window apps have all the same or similar features, but Mosaic includes some really advanced layout options that you can save and then... Source: over 1 year ago