Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than ThingSpeak. We know about 12 links to it since March 2021 and only 9 links to ThingSpeak. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
First of all, you need to ask yourself how familiar you are with MatLab. Then from a dev point of view, could you use an API to reference cloud data then apply analytics. Great intro to IoT. I can see that company going far in 5-10 and may invest based on trajectory. Https://thingspeak.com. Source: 9 months ago
You can use solutions like thingspeak https://thingspeak.com/. Source: about 1 year ago
I'm not sure yet. Maybe something custom, but probably not. I was thinking about Thingspeak before. Source: over 1 year ago
I haven't got around to MQTT yet, but as an easy interim solution I recommend ThingSpeak https://thingspeak.com/ as you can set up an account for free and getting an ESP to send data to it is trivial. Plus you can access it via the web, or embed their graphs and dials into a webpage. The graphics are a bit meh though. Source: over 1 year ago
ThingSpeak for IoT Projects Data collection in the cloud with advanced data analysis using MATLAB Https://thingspeak.com/. Source: over 1 year ago
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