Software Alternatives, Accelerators & Startups

Freshdesk VS TestApp.io

Compare Freshdesk VS TestApp.io and see what are their differences

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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TestApp.io logo TestApp.io

A platform that helps both mobile app developers and owners to easily share their apps with everyone to get feedback before reaching publicly to Google and App stores.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • TestApp.io Landing page
    Landing page //
    2023-07-09

TestApp.io was built with passion by developers to solve the pain of app distribution for everyone ‍ Sharing your app while developing for feedback shouldn't be as complicated as it is right now!

Consider our platform as a private store for your team to test your app releases before releasing them to Google & Apple stores

TestApp.io

Website
testapp.io
$ Details
freemium $15.0 / Monthly (Freelancer plan, unlimited releases and external testers)
Platforms
Browser iOS Android Web CLI Windows MacOS
Release Date
2021 January

Freshdesk features and specs

No features have been listed yet.

TestApp.io features and specs

  • App distribution: Yes
  • App feedback: Yes
  • Android App: Yes
  • iOS App: Yes
  • Install page: Yes
  • Unlimited installs: Yes
  • Unlimited testers: Yes

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

TestApp.io videos

No TestApp.io videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Freshdesk and TestApp.io)
Customer Support
100 100%
0% 0
Beta Testing / Mobile App Distribution
Help Desk
100 100%
0% 0
Developer Tools
0 0%
100% 100

Questions and Answers

As answered by people managing Freshdesk and TestApp.io.

Who are some of the biggest customers of your product?

TestApp.io's answer:

There is no specific information available on the biggest customers of TestApp.io. However, based on the available information, TestApp.io serves a wide range of customers, including mobile app developers, testers, and project managers who are looking for a comprehensive and efficient platform to test and distribute their mobile apps.

TestApp.io's platform is designed to be user-friendly and easy to navigate, even for those with limited technical knowledge, making it a great choice for businesses of all sizes.

While there is no information on the biggest customers of TestApp.io, the platform has received early-stage VC funding indicating that it has attracted investors who believe in its potential. Additionally, TestApp.io has been featured in several publications, including TechCrunch which suggests that it has gained some traction in the mobile app development community.

Why should a person choose your product over its competitors?

TestApp.io's answer:

TestApp.io offers several advantages over its competitors that make it a great choice for mobile app testing and distribution. Here are some reasons why a person should choose TestApp.io over its competitors:

  1. Support for both Android and iOS in one platform: TestApp.io offers a solution for both Android and iOS in one platform, which makes the testing and feedback process more streamlined and efficient.

  2. In-app feedback tool: TestApp.io provides an in-app feedback tool that allows testers, friends, family, colleagues, clients, QA engineers, project managers, and more to provide early feedback on the app.

  3. SDK for analytics and user behavior: TestApp.io offers an SDK for analytics and user behavior, which can help developers gain insights into how users are interacting with their app.

  4. Customizable install pages: TestApp.io allows developers to create customizable install pages for their app, which can help increase visibility and improve the user experience.

  5. Easy integrations with popular project management and communication platforms: TestApp.io offers easy integrations with popular project management and communication platforms, such as JIRA, Slack, and Trello, which can help teams work more efficiently.

  6. Private testing and distribution: TestApp.io allows developers to privately test and distribute their apps and releases without going through the Apple or Google Play Store

  7. Affordable pricing: TestApp.io offers affordable pricing plans that are suitable for businesses of all sizes.

Overall, TestApp.io is a comprehensive mobile app distribution and testing platform that stands out from its competitors by offering a range of features that make the testing and feedback process more streamlined and efficient. It is a great choice for businesses of all sizes that are looking for an easy-to-use, affordable, and reliable platform for mobile app testing and distribution.

What makes your product unique?

TestApp.io's answer:

TestApp.io is a comprehensive mobile app distribution and testing platform that offers a range of features to make the testing and feedback process more streamlined and efficient.

How would you describe your primary audience?

TestApp.io's answer:

TestApp.io's primary audience is mobile app developers, testers, and project managers who are looking for a comprehensive and efficient platform to test and distribute their mobile apps.

TestApp.io offers a range of features that can help these professionals streamline their testing and feedback process, gain insights into user behavior, and improve the user experience of their apps. Additionally, TestApp.io's easy integrations with popular project management and communication platforms make it a great choice for teams that are looking to work more efficiently.

With TestApp.io, developers, QA engineers, and external testers can work together in one platform, increasing visibility and reducing the need for multiple platforms or tools. The platform is designed to be user-friendly and easy to navigate, even for those with limited technical knowledge. TestApp.io supports both Android and iOS apps, allowing teams to easily manage testing and releases for both platforms in one place.

TestApp.io also offers an in-app feedback tool that allows testers, friends, family, colleagues, clients, QA engineers, project managers, and more to provide early feedback on the app. The platform provides an easy way for teams to collect, manage and share feedback about their mobile apps. It offers tools for capturing feedback, tracking issues, and collaborating with team members.

Overall, TestApp.io's primary audience is anyone involved in the mobile app development process who is looking for an easy-to-use, affordable, and reliable platform for mobile app testing and distribution.

What's the story behind your product?

TestApp.io's answer:

TestApp.io is a mobile app distribution and testing platform that was founded in 2020 by Omar Masad.

  1. The company is based in Abu Dhabi, United Arab Emirates, and is passionate about making mobile app testing and distribution as seamless and efficient as possible.

  2. TestApp.io offers a comprehensive platform that allows developers, testers, and project managers to test and distribute their mobile apps with ease. The idea behind TestApp.io was to create a platform that would help mobile app developers and owners to share their apps with everyone to get their feedback.

  3. The platform allows teams to test their app releases before releasing them to Google and Apple stores, enabling testers to provide their feedback for each app so that developers can release the next version with the fixes and catering to the tester's feedback.

  4. TestApp.io offers an in-app feedback tool that allows testers, friends, family, colleagues, clients, QA engineers, project managers, and more to provide early feedback on the app.

  5. The platform provides an easy way for teams to collect, manage, and share feedback about their mobile apps. It offers tools for capturing feedback, tracking issues, and collaborating with team members.

  6. TestApp.io is a privately held company that has received early-stage VC funding.

  7. The platform is available on both Android and iOS and is designed to be user-friendly and easy to navigate, even for those with limited technical knowledge.

Overall, TestApp.io is a powerful and easy-to-use platform that can benefit anyone involved in the mobile app development process.

Which are the primary technologies used for building your product?

TestApp.io's answer:

TestApp.io uses a range of technologies to build its product, including:

  1. Go (Golang) for backend: TestApp.io uses Go (Golang) for its backend development, which is a popular programming language known for its speed, reliability, and scalability.

  2. Vue for frontend: TestApp.io uses Vue for its frontend development, which is a progressive JavaScript framework for building user interfaces.

  3. React Native and Swift/Kotlin for mobile app: TestApp.io uses React Native for its mobile app development, which is a popular framework for building cross-platform mobile apps.

  4. SDK, TestApp.io uses Swift for iOS and Kotlin for Android.

Overall, TestApp.io uses a combination of modern and popular technologies to build its platform, which allows it to offer a powerful, easy-to-use, and efficient solution for mobile app testing and distribution

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and TestApp.io

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

TestApp.io Reviews

We have no reviews of TestApp.io yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshdesk should be more popular than TestApp.io. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

TestApp.io mentions (3)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    TestApp.io - Your go-to platform for ensuring your mobile apps work as they should. Free plan: one app, analytics, unlimited versions & installs, and feedback collection. - Source: dev.to / 4 months ago
  • 🙏 Collecting reviews for a kotlin-based android notes app.
    Hi, That's great ! I would suggest you use testapp.io to distribute your app to your testers. Upload the APK or iPA and You will get a landing page just for your app where the testers can download the app from and provide feedback on like this one https://portal.testapp.io/apps/install/qbP955V8be5y4 . You can also view the app analytics about the app views, downloads and location. Source: over 2 years ago
  • Looking for Feedback
    I have used testapp.io to share the app with testers and you can provide the feedback on the same link I provided. Source: over 2 years ago

What are some alternatives?

When comparing Freshdesk and TestApp.io, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TestFlight - iOS beta testing on the fly.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

AppHost - Free iOS and Android (IPA and APK) app hosting for enterprise and internal mobile apps.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Install On Air - Install On Air offers Testflight and Diawi Alternative for iOS and Android App. Distribute your application in less time with best platform for app distribution.