Agile, made easy. One workspace for your team's docs, sprints and tasks, synced to Github, or Gitlab. Tara AI is the simplest product development tool, designed for teams moving rapidly. Free for developers and teams. Now, with API access.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
The UI is so clean, it makes it desirable to use. Reporting is very easy to understand - without any of the complexity that comes with creating reports (like in Jira). I like that it has an opinion - it’s built around agile’s best practices. Easy to reprioritize in between sprints, and the sprint board is easy to understand so it’s great for first time agile teams.
My team has always worked adhoc on everything without properly using a project management tool. Once we adapted our workflow to Tara, it worked wonders for our organization. Tasks are easily grouped under umbrellas (Requirements, i.e. Epics in Jira) and everything is so visual that it's never painful to actually manage your tasks. Sprints make it easy to see what you need to get done this week, and we run daily standups using that view.
Highly recommend Tara to smaller teams that just need to focus on getting stuff done.
Based on our record, Freshdesk should be more popular than Tara AI. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
I have not used it personally, but Tara [0] would be another (free) alternative to Jira. [0] https://tara.ai. - Source: Hacker News / 8 months ago
Tara AI — Simple sprint management service. Free plan has unlimited tasks, sprints and workspaces, with no user limits. - Source: dev.to / over 1 year ago
Great advice overall, but I would centralize this list in an app dashboard, e.g., Tara.ai, Azure DevOps, Jira, etc., and automate the outbound updates to the C-suite douche patrol. Source: about 2 years ago
Tara AI — Simple sprint management service. Free plan has unlimited tasks, sprints and workspaces, with no user limits. - Source: dev.to / almost 3 years ago
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