Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

TalkJS Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

TalkJS mentions (32)

• Ask HN: Who is hiring? (June 2023)

  Our stack is mainly TypeScript, React, Elixir and PostgreSQL. 80% of the company is product people, founders are a designer and a programmer. TalkJS touches millions of people and is growing quickly. We want to be the tool that every developer thinks of for building communication features, a bit like what Stripe is for payments. To accomplish this, we give great engineers the maximum amount of freedom, so they can... - Source: Hacker News / 12 months ago

• 5 Real-world Projects for Practicing With NextJS

  Don’t use third-party libraries like TalkJs to integrate the real-time functionality. - Source: dev.to / about 1 year ago

• Integrating Django channels in my chat application

  Hello guys, I have just implemented a chat application between users in my Django project (just using HTTP requests). I am trying to deploy the project asap, do you think I should use Django channels? How hard is it to convert my already working application? I have also found this service on the internet (https://talkjs.com/). Do you think it could be a great idea to launch the website as it is now, and later on,... Source: over 1 year ago

• How do you implement internal user messaging in your app?

  I'm one of the founders of https://talkjs.com, a chat SDK with a pre-built UI. Obviously my position is extremely biased. Users have come to expect a chat experience that Just Works, and has all the basics covered. Those basics, however, go a lot longer than just the websocket/firebase "hello world" chat app and it's a lot of work to cover them sufficiently well. Typing indicators, online status, sharing photos... - Source: Hacker News / almost 2 years ago

• Reporting messages in TalkJS

  TalkJS now supports adding custom actions to chat messages. This opens up possibilities to add support for actions like reporting, deleting, or liking a message. In this how-to, we’ll set up a custom action to report a message in TalkJS using this new feature. Note that the feature by itself does not report a message but provides you with the custom action and its handler. You must invoke a service in the backend... - Source: dev.to / almost 2 years ago