Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Stripe Terminal Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Stripe Terminal mentions (10)

• Stripe Terminal iOS & Android SDK

  Hey, I'm creating a POS system and want to integrate Stripe Terminal for accepting in-person payments. I need to have offline capabilities so the server-driven integration is no option sadly. So I'll need to use their iOS & Android SDK's. Can anyone help me with this? Or tell me how to integrate two SDK's into a flutter app? (I'll probably be using the BBPOS WisePad 3). Source: about 1 year ago

• Gesture-based payments

  Finally, using gestures solely would only work if a customer is part of a program that already possesses their credit card details. If a gesture is not used as a confirmation input but as the payment method itself, we need some way to match payment details to this gesture and this user. For example, let’s imagine that a customer wants to pay with gestures that they trained on their smartwatch. We could imagine a... - Source: dev.to / over 1 year ago

• Making a point of sale app

  The short answer here is: there's companies which will provide you a cloud API to interact with a card reader they provide, and that's the least awful way to use one. These include Stripe (https://stripe.com/terminal), Square (https://squareup.com/us/en), SumUp (https://sumup.com/), and going towards the enterprise end, things like Adyen (https://www.adyen.com/pos-payments). Source: over 1 year ago

• Can I integrate Stripe terminal with my POS system?

  We'd love to have you! Make your way to stripe.com/terminal and go through the docs. There's a nice sample that uses a simulator to show you how to get it done. Source: over 2 years ago

• Apple unveils contactless payments via Tap to Pay on iPhone

  Stripe does have a physical terminal too (https://stripe.com/terminal) but I've never seen it at a merchant. - Source: Hacker News / over 2 years ago