Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Stack Exchange Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Stack Exchange mentions (59)

• I fear the rise of Artificial Super Intelligence like GPT-4. The control problem looms large... What if they get out of control and start to exterminate humans? We must warn people! This topic needs more coverage in the popular media and blogs. I'm going to write about it more on my own blog.

  You might be better off trying to ask questions about the universe on https://stackexchange.com/ instead of the r/askreddit.com subreddit. Source: 11 months ago

• WTW for a world where human concepts manifest as human-like characters?

  Stolen from stackexchange.com: "A parallel universe would be a completely separate universe, possibly containing similar characters or facts, but definitively a separate entity. An alternative universe would likely take place in the same universe, but with altered facts (i.e., "what-if" scenarios).". Source: about 1 year ago

• 26F and I'm no one. Working minimum wage and pretty much a ticking time-bomb mentally.

  Https://www.wolframalpha.com/ is your best friend. This thing solves all math problems like a beast. Also embrace the vulnerability and ask a lot of questions on stackexchange.com. Source: about 1 year ago

• Does a rock falling down a hill perform computation?

  This is seriously featured on page 1 of https://stackexchange.com/. - Source: Hacker News / about 1 year ago

• First time switching to Linux

  You probably already know that you can program LibreOffice, but as you are asking specifically about an API: I can't comment on LibreOffice's API, sorry, as I've never used it. You might find some help on LibreOffice's forum, or you might be lucky on Ubuntu Forums or Stack Exchange, specifically Unix & Linux. Source: over 1 year ago