Squadcast is the only Integrated Reliability platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.
Our goal is to be the most user-friendly incident management platform helping engineers do on-call scheduling and incident response, the SRE way.
Over the last few years, we have been diligently building and learning how to make alerting & on-call management more intuitive at a reactive level and automate SRE workflows at a proactive level. Our approach to long-term reliability, by rapidly evolving the way incident management is carried out, has resonated well with DevOps/SRE/IT teams globally.
Through our platform, we continue to demonstrate to companies how easy it is to adopt SRE practices which in turn helps them improve their incident resolution metrics and, ultimately, the reliability of their systems.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Squadcast. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
In Aveva PlantSCADA what is the advantage of using VBA versus CiCode? Is it merely syntax? I was hoping that if I used VBA I would have easier access to a richer API. One of the main things I want to be able to do is to format and send some HTTP POSTs to squadcast.com for push notifications. Right now I'm doing this with an external .NET assembly I created. I thought maybe with VBA that the external DLL would... Source: about 1 year ago
Squadcast.com - Squadcast is an end-to-end incident management software that's designed to help you promote SRE best practices. Free forever plan available for upto 10 users. - Source: dev.to / over 1 year ago
This is where a modern incident management & response platform like Squadcast comes to the rescue, helping organizations in their journey to deliver super-reliable services. Organizations can quickly and easily adopt Site Reliability Engineering (SRE) practices to improve their incident resolution metrics and ultimately, the reliability of their systems. - Source: dev.to / over 2 years ago
We started using Squadcast: https://squadcast.com Their free and lower prices tiers offer a lot of what others have on their top/most expensive tiers. Also, integrations with various alert sources are just easier in most cases. I spent I don't know how long trying to get OpsGenie to work before I gave up. - Source: Hacker News / over 2 years ago
Squadcast | Engineering, Sales, Content... | Full-Time | Remote (Anywhere in India) | https://squadcast.com Squadcast is a cloud-based software designed around SRE practices with best-of-breed Incident Management & On-call Scheduling capabilities. Our goal to be the easiest incident response platform - helping engineers do on-call scheduling and incident management. We help organizations quickly and easily adopt... - Source: Hacker News / over 2 years ago
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