Software Alternatives & Reviews

Squadcast VS Zendesk

Compare Squadcast VS Zendesk and see what are their differences

Squadcast logo Squadcast

Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Squadcast Landing page
    Landing page //
    2023-02-14

Squadcast is the only Integrated Reliability platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.

Our goal is to be the most user-friendly incident management platform helping engineers do on-call scheduling and incident response, the SRE way.

Over the last few years, we have been diligently building and learning how to make alerting & on-call management more intuitive at a reactive level and automate SRE workflows at a proactive level. Our approach to long-term reliability, by rapidly evolving the way incident management is carried out, has resonated well with DevOps/SRE/IT teams globally.

Through our platform, we continue to demonstrate to companies how easy it is to adopt SRE practices which in turn helps them improve their incident resolution metrics and, ultimately, the reliability of their systems.

  • Zendesk Landing page
    Landing page //
    2022-03-08

Squadcast

$ Details
freemium
Platforms
Browser Android iOS REST API Generic HTTP API Google Chrome Firefox Safari Internet Explorer

Squadcast videos

Squadcast: Incident Resolution, The SRE Way

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Squadcast and Zendesk)
Incident Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Monitoring Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Squadcast and Zendesk

Squadcast Reviews

PagerDuty Alternative
Get quickest resolution times using Squadcast Actions. Rollback instantly when a release breaches SLOs. Create executable runbooks for recurring incidents to streamline generic mitigation activities.

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Zendesk might be a bit more popular than Squadcast. We know about 7 links to it since March 2021 and only 5 links to Squadcast. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Squadcast mentions (5)

  • What is the advantage of VBA vs. CiCode in PlantSCADA?
    In Aveva PlantSCADA what is the advantage of using VBA versus CiCode? Is it merely syntax? I was hoping that if I used VBA I would have easier access to a richer API. One of the main things I want to be able to do is to format and send some HTTP POSTs to squadcast.com for push notifications. Right now I'm doing this with an external .NET assembly I created. I thought maybe with VBA that the external DLL would... Source: about 1 year ago
  • free-for.dev
    Squadcast.com - Squadcast is an end-to-end incident management software that's designed to help you promote SRE best practices. Free forever plan available for upto 10 users. - Source: dev.to / over 1 year ago
  • Fylamynt and Squadcast Team Up To Handle Cloud Incident Response, Management, and Remediation
    This is where a modern incident management & response platform like Squadcast comes to the rescue, helping organizations in their journey to deliver super-reliable services. Organizations can quickly and easily adopt Site Reliability Engineering (SRE) practices to improve their incident resolution metrics and ultimately, the reliability of their systems. - Source: dev.to / over 2 years ago
  • Grafana OnCall, the easiest way to do on-call management
    We started using Squadcast: https://squadcast.com Their free and lower prices tiers offer a lot of what others have on their top/most expensive tiers. Also, integrations with various alert sources are just easier in most cases. I spent I don't know how long trying to get OpsGenie to work before I gave up. - Source: Hacker News / over 2 years ago
  • Ask HN: Who is hiring? (September 2021)
    Squadcast | Engineering, Sales, Content... | Full-Time | Remote (Anywhere in India) | https://squadcast.com Squadcast is a cloud-based software designed around SRE practices with best-of-breed Incident Management & On-call Scheduling capabilities. Our goal to be the easiest incident response platform - helping engineers do on-call scheduling and incident management. We help organizations quickly and easily adopt... - Source: Hacker News / over 2 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Squadcast and Zendesk, you can also consider the following products

PagerDuty - Cloud based monitoring service

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

VictorOps - We make on-call suck less & help teams to solve problems faster.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!