Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Splitbee Reviews

1. lauridskern

   | Working at IndieBrands | over 3 years ago
   Using it since day one

   Such a great product, extremely fast to navigate through the dashboard and I use the automations for multiple projects to send emails to customers.

   👍 Pros:    Nice dashboard|Super fast|Automations

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Splitbee mentions (14)

• What do you struggle the most with as a Saas owner?

  I'm not a big fan of Google Analytics either. I used https://splitbee.io/ for my last Saas which did showed you sources from where users came from. Looks like Vercel acquired it. Source: about 1 year ago

• How can i get animation like this ?

  Https://splitbee.io/ How can I achieve animation like this ? I am talking about the path animation with infinite. Source: about 1 year ago

• free-for.dev

  Splitbee — Track and optimize your online business with Splitbee. Free plan includes up to 2,500 events / month, 6 months retention, 1 x Active A/B Test and 1 x Active Automation. - Source: dev.to / over 1 year ago

• Plausible analytics on Amazon free servert

  I am assuming you are referring to using Amazon S3 to serve a static website. You cannot run plausible in this mode because it needs to be able to write to a database. You cannot do with the S3 Static website. If you are just starting up and not expecting too much traffic you can try splitbee - https://splitbee.io/. They have a hosted solution with a free starter tier. Source: over 1 year ago

• Struggling with connecting google analytics

  On the other hand splitbee.io 🐝 is a great Analytics tool and it replaces Tag Manager plus it operates using attributes. Source: over 1 year ago