Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Spinnaker Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Spinnaker mentions (12)

• Ultimate EKS Baseline Cluster: Part 1 - Provision EKS

  From here, we can explore other developments and tutorials on Kubernetes, such as o11y or observability (PLG, ELK, ELF, TICK, Jaeger, Pyroscope), service mesh (Linkerd, Istio, NSM, Consul Connect, Cillium), and progressive delivery (ArgoCD, FluxCD, Spinnaker). - Source: dev.to / 11 months ago

• ComputerShare’s website has been down since Saturday and the phone line is down too

  I wonder if these companies like computershare use spinnaker.io for their deployment stack on on top of Kubernetes pods. I have a feeling gamestop uses Kubernetes.io to power their Salesforce-esque infrastructure for their distribution CRM/EMS systems for their E-Commerce platform. Source: about 1 year ago

• DevOps Tooling Landscape

  Spinnaker is an open-source CD tool that's specially designed for cloud-native applications. It provides advanced deployment strategies, such as canary deployments and blue/green deployments, allowing teams to release new features and updates with confidence. Spinnaker has a user-friendly interface and integrates with popular cloud platforms like AWS, Google Cloud, and Kubernetes. - Source: dev.to / about 1 year ago

• Are You Spending Too Much on DevOps?

  Very large organizations have dedicated an experienced team of engineers often called the Platform team who over multiple years custom build and maintain an inhouse automation platform aimed at developer self-service. Uber, Netflix, Spotify are examples of a few companies that built this. The main disadvantage of this approach is this investment payoff only if the infrastructure is really big in organizations that... - Source: dev.to / almost 2 years ago

• Terraform vs Kubernetes - Everything You Need To Know

  Kubernetes has become a major part of CI/CD methodologies, and is the preferred option for running CI/CD platforms such as Jenkins, Spinnaker, and Drone. As long as the CI/CD platforms can be packaged in a container, Kubernetes can run them. - Source: dev.to / almost 2 years ago