Software Alternatives, Accelerators & Startups

Spinnaker VS LiveAgent

Compare Spinnaker VS LiveAgent and see what are their differences

Spinnaker logo Spinnaker

Spinnaker is an open source, multi-cloud continuous delivery platform for releasing software changes with high velocity and confidence. Created at Netflix, it has been battle-tested in production by hundreds of teams over millions of deployments.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Spinnaker Landing page
    Landing page //
    2022-12-12
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Spinnaker features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Spinnaker videos

This is NOT Cool! Spinnaker Cahill Mid-Size Automatic Dive Watch Review (SP-5042) - Perth WAtch #169

More videos:

  • Review - Newly Released Everyday Dive Watch You Should Consider ! - Spinnaker Tesei Watch Review
  • Review - Spinnaker Fleuss Automatic Watch Review - Water Resistant Leather Strap Test - SP-5055-01

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Spinnaker and LiveAgent)
DevOps Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Continuous Integration
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Spinnaker and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Spinnaker and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Spinnaker and LiveAgent

Spinnaker Reviews

The Best Alternatives to Jenkins for Developers
Spinnaker is an open-source platform developed by Netflix for continuous delivery. It is powerful and provides integration with major cloud providers. It supports multiple hosting technologies like Docker, Kubernetes, etc. It is useful for cloud-focused approaches.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Spinnaker seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Spinnaker mentions (12)

  • Ultimate EKS Baseline Cluster: Part 1 - Provision EKS
    From here, we can explore other developments and tutorials on Kubernetes, such as o11y or observability (PLG, ELK, ELF, TICK, Jaeger, Pyroscope), service mesh (Linkerd, Istio, NSM, Consul Connect, Cillium), and progressive delivery (ArgoCD, FluxCD, Spinnaker). - Source: dev.to / 10 months ago
  • ComputerShare’s website has been down since Saturday and the phone line is down too
    I wonder if these companies like computershare use spinnaker.io for their deployment stack on on top of Kubernetes pods. I have a feeling gamestop uses Kubernetes.io to power their Salesforce-esque infrastructure for their distribution CRM/EMS systems for their E-Commerce platform. Source: about 1 year ago
  • DevOps Tooling Landscape
    Spinnaker is an open-source CD tool that's specially designed for cloud-native applications. It provides advanced deployment strategies, such as canary deployments and blue/green deployments, allowing teams to release new features and updates with confidence. Spinnaker has a user-friendly interface and integrates with popular cloud platforms like AWS, Google Cloud, and Kubernetes. - Source: dev.to / about 1 year ago
  • Are You Spending Too Much on DevOps?
    Very large organizations have dedicated an experienced team of engineers often called the Platform team who over multiple years custom build and maintain an inhouse automation platform aimed at developer self-service. Uber, Netflix, Spotify are examples of a few companies that built this. The main disadvantage of this approach is this investment payoff only if the infrastructure is really big in organizations that... - Source: dev.to / almost 2 years ago
  • Terraform vs Kubernetes - Everything You Need To Know
    Kubernetes has become a major part of CI/CD methodologies, and is the preferred option for running CI/CD platforms such as Jenkins, Spinnaker, and Drone. As long as the CI/CD platforms can be packaged in a container, Kubernetes can run them. - Source: dev.to / almost 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Spinnaker and LiveAgent, you can also consider the following products

Jenkins - Jenkins is an open-source continuous integration server with 300+ plugins to support all kinds of software development

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

CircleCI - CircleCI gives web developers powerful Continuous Integration and Deployment with easy setup and maintenance.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Bamboo - Bamboo is a continuous integration and deployment tool that ties automated builds, tests and releases together in a single workflow.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.