Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Spark Mail should be more popular than Freshdesk. It has been mentiond 30 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Using https://sparkmailapp.com/ for email, where I put in all my email IDs and make it a ritual to finish all email in one go once in the day, I habit bundle the email with coffee always. Source: 6 months ago
Regarding email, I find the Mail app to be adequate for most purposes. However, I do prefer Mimestream on Mac and Spark on iOS for their user interface. Specifically, I find Spark on Mac to be a bit heavy. It is worth noting that I use custom domain email hosted through Apple instead of Gmail. Source: almost 1 year ago
Apps like Notion,Forest, Veamly orSpark can be useful. Source: about 1 year ago
Nope, I like Spark on MacOS and iOS and the Fastmail web interface on everything else. Source: about 1 year ago
I use Spark Mail. I think it can fulfill all the requirements you listed. Source: about 1 year ago
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