Freshdesk VS Site24x7

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Site24x7 Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Site24x7 mentions (5)

• Seeking opinions on on-call alerting (SMS, phone call) SaaS products

  Check out site24x7.com and their statusiq.com page which fully integrates. Source: 12 months ago

• Simple NOC Monitoring Solution

  You can do all of this with site24x7.com as well, they should start paying me for referrals.. Source: about 1 year ago

• Can't log add cert to nginx

  But when I go to site24x7.com, and check my domain, it works fine. It shows the correct IP addresses from all countries. Using Cloudfare, un-proxied DNS. One "A" record that points to my IP address. Source: over 1 year ago

• AdGuard Home DoH - Certificate chain is invalid - Your certificate does not verify: x509: certificate signed by unknown authority

  "Failed to check the reachability due to a communication error with site24x7.com.". Source: over 1 year ago

• Recommendations for testing services that will email me if a web app goes down

  Site24x7.com isn't overly cheap, but has served us well over the years. Source: almost 2 years ago